Landlord Complaint Record: #23-3986

Bay Breeze Apts    |    Standard Management    |    Henderson    ,    Nevada 89014    Landlord Complaint 23-3986


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CASE CLOSED FORCE REQUIRED Jul 3, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-3986 Filing Date : Apr 28, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jun 5, 2014 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Standard Management RENTER : Kept Private
Property Name : Bay Breeze Apts      
Address : 3125 Warm Springs Rd. Address : Kept Private
City, State - Zip : Henderson, Nevada - 89014. City, State - Zip : Henderson, Nevada - 75007.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Infestation
Fair Resolution according to renter :
  1. Pay For Treatment As Soon As Possible
  2. release us from lease early due to lack of concern for renter. lease is up July 30th. Have already turned in intent to not renew lease hence their lack of concern for renter.

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

Have lived in this unit for two years come July. Have never had a problem ever with bed bugs. I have a strong suspicion that other units are involved.I am creating a paper trail before confronting landlord in case I am told that I am responsible for treatment.

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter May 9, 2014 71.170.217.85 1.Dishwasher and disposal were clogged up and unable to use since May !st 2014. Landlord has specified that maintenance cannot enter premises because of fear of infestation of entire apt. complex. To my knowledge my apt. was infested from next door apt. It will be next week before they will be able to enter when that get ok from exterminator that the apt. is bedbug free. This is unacceptable due to not being able to use kitchen. I see they have not responded to your inquiries. I have been told I may have to pay for treatmentment upon their investigation. Joyce is who I have been dealing with the bedbug situation. Was told by other personnel that it may be that I put something in disposal or dishwasher to cause the clog up that has happened three times since our move in two years ago!!

INVESTIGATING AGENT - REMARKS (18)
Agent Date Response
SYSTEM Jul 3, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM May 8, 2014 FINAL RESPONSE DEADLINE: A final response deadline has been set for: May 15, 2014 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-3986 is pending final notice and response from landlord.
SYSTEM May 8, 2014 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM May 8, 2014 FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord.
SYSTEM May 8, 2014 FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice.
SYSTEM May 6, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: May 05, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM May 6, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM May 5, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM May 1, 2014 Delivery Estimate: The complaint notice sent to Standard Management Bay Breeze Apts Henderson, Nevada should have arrived or will arrive within 24 hours.
SYSTEM Apr 29, 2014 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Apr 29, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 05, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3986 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Apr 29, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Standard Management
3125 Warm Springs Rd.
Henderson, Nevada 89014

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 0
SYSTEM Apr 29, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3986.
SYSTEM Apr 29, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Apr 29, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Apr 28, 2014 An email confirmation was sent to the tenant at 04-28-2014 18:21:52. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Apr 28, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bed bug infestation has been filed pertaining to 23-3986 or Standard Management located in Henderson , Nevada 89014. Case is pending mailing confirmation.
SYSTEM Apr 28, 2014 Complaint 23-3986 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.