Landlord Complaint Record: #23-3875

Penn Terrace Towers LLC (1505 On The Avenue)    |    Gretchen Williams    |    Peoria    ,    Illinois 61603    Landlord Complaint 23-3875


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CASE CLOSED FORCE REQUIRED Jul 3, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-3875 Filing Date : Apr 3, 2014
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Apr 3, 2014
Multiple bed bug bites present on left side of neck.
upload Kept Private Renter Apr 3, 2014
Multiple bed bug bites present on left upper chest.
upload Kept Private Renter Apr 3, 2014
Multiple bed bug bites present on left elbow.
upload Kept Private Renter Apr 3, 2014
Multiple bed bug bites present on left forearm.
upload Kept Private Renter Apr 3, 2014
Multiple bed bug bites present on right forearm.
upload Kept Private Renter Apr 3, 2014
Discovered these two bed bugs crawling on the brick wall of the bedroom yesterday night.
upload Kept Private Renter Apr 3, 2014
Though mouse may seem harmless, they easily spread Hantavirus through their feces, urine, and saliva. Caught in glue trap provided by Jill Kraushaar after addressing my concern about mice running around the apartment complex.
upload Kept Private Renter Apr 3, 2014
Confused as if the an actual extermination took place on 11/20/2013, I discussed with Jill Kraushaar about the issue. She seemed confused as well, but the exterminator present at the time in the manager's office advised me that the room was exterminated last time and told me to ignore the scheduled extermination on 12/5/2013. Exterminator confirmed it without even looking at the records and based on
upload Kept Private Renter Apr 3, 2014
I followed all instructions as requested, and after returning from work, I confirmed with Jill Kraushaar (manager at the time) that my room was exterminated and was now safe to go back into the room.

LANDLORD / MGR : Gretchen Williams RENTER : Kept Private
Property Name : Penn Terrace Towers LLC (1505 On The Avenue)      
Address : 1505 N. Peoria Ave. Address : Kept Private
City, State - Zip : Peoria, Illinois - 61603. City, State - Zip : Peoria, Illinois - 61603.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Infestation And Vermin Problems
Fair Resolution according to renter :
  1. Not Be Held Responsible, As Routine Maintenance For Bed Bugs Was Never Mentioned To Me.
  2. Refund $550 for rent of March 2014 to pay for furniture replacements; including laundry fees to rid bed bugs.
  3. Reimburse for all RPA Fees.
  4. Not to let this incident affect my security deposit withdrawal of $1,000 once contract ends.
  5. Provide reimbursement for bed bug mattress protection cover.

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

I have been a tenant for about 5 months now since October 31, 2013. Ever since 1/16/2014, I started to become concerned about my apartment. On 1/16/2014, a small mouse was caught in a glu trap provided by Jill Kraushaar (manager at that time) 2 days earlier after I addressed my concern of possible mouse roaming around my apartment. On 3/18/2014, I discovered a cockroach crawling on the wall of the living room as I was eating lunch. After these vermin incidents, I became skeptical about whether or not a proper mandatory routine extermination of my apartment took place on 11/20/2013, but never bothered to complain. On the morning of 3/25/2014, I woke up with couple rashes on my arms. Never been exposed to bed bugs in my life, I wasn’t sure of such possibility. However, as days progressed, rashes became worse as they started to appear on my legs, neck, and back. Yet, there was no evidence of bed bugs in my bedroom as I searched all over my mattress and the surrounding area. After midnight on 4/2/2014, I discovered 2 bed bugs crawling against the brick wall of my bedroom and finally found out what was causing the itchy welts. Since my first rash appeared, I have been sleepless for many nights due to my concerns of not knowing where these welts were coming from. Not only did these bed bug bites affect me physically, but emotionally and mentally. It was a complete nightmare knowing that these little bugs were biting me while I slept. I addressed my concern with manager Gretchen Williams today, and scheduled for an exterminator visit next morning. I explained to her about my lifestyle and my limitations to the possibility of introducing bed bugs into the apartment, and how they seemed to appear spontaneously from the walls of my bedroom, but the manager insisted that I still may be held responsible to pay for the extermination fee depending on the exterminator’s judgment of bed bug origin, disregarding the “warranty of habitability.” I even addressed my concern about a possible missed routine extermination back in November, but the manager stated that these were just pest extermination which wouldn’t resolve bed bug problems. This led me to wonder if there are ever maintenances held to check for bed bugs routinely. I even addressed that this apartment had bed bugs in the past, but the manager didn’t seem to care about the horrors I’ve been going through other than waiting for exterminator’s decision. I'm currently facing financial difficulties and very concerned.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (29)
Agent Date Response
SYSTEM Jul 4, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Jul 3, 2014 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Apr 26, 2014 Final Review Period: The RPA has provided both parties with a 3 day review period for final comments or statements. This case will closed if no additional updates or responses are made for 7 days. Should no responses be made by either party this complaint will be closed.
SYSTEM Apr 26, 2014 Final Delivery Estimate: The 2nd written complaint notice sent to {Landlord Name} | {apartment name} | {City, State} is expected to arrive today or within 24 hours.
SYSTEM Apr 23, 2014 Email Sent to Tenant: The RPA sent the tenant an email. The tenant has been contacted about the pending case closure and requested to make any final comments or statements about this complaint; which will be included on the public record.
SYSTEM Apr 23, 2014 FINAL COMPLAINT REVIEW: The RPA is providing a final review period to allow the tenant or landlord to update the complaint with any information that they would like to be included on the final apartment/ compalint review for: Gretchen Williams Penn Terrace Towers LLC (1505 On The Avenue), {City, State Zip) Following the review period this case will be evaluated for closure.
SYSTEM Apr 23, 2014 WARNING! The landlord; Gretchen Williams, of Penn Terrace Towers LLC (1505 On The Avenue) Peoria, Illinois 61603 has been contacted numerous times via written notices sent to . Despite repeated request management has failed to respond within the reasonable time-frames set within this complaint process. The RPA acts without bias during the complaint process. Failure to cooperate is unprofessional and will be documented as such on the landlord public record database.
SYSTEM Apr 21, 2014 Final Grace Period: The RPA is providing a final 48 hour grace period. Should the landlord fail to respond within this period it may force the RPA to close this complaint due to Gretchen Williams, Penn Terrace Towers LLC (1505 On The Avenue) failure to comply. Failure to comply with this complaint will result in a negative public record. Pending Final Grace Period.
SYSTEM Apr 21, 2014 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM Apr 13, 2014 FINAL RESPONSE DEADLINE: A final response deadline has been set for: April 20, 2014 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-3875 is pending final notice and response from landlord.
SYSTEM Apr 13, 2014 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Apr 13, 2014 FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord.
SYSTEM Apr 13, 2014 FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice.
SYSTEM Apr 11, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: April 10, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Apr 11, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Apr 10, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Apr 6, 2014 Delivery Estimate: The complaint notice sent to Gretchen Williams Penn Terrace Towers LLC (1505 On The Avenue) Peoria, Illinois should have arrived or will arrive within 24 hours.
SYSTEM Apr 3, 2014 New image uploaded by Tenant.
SYSTEM Apr 3, 2014 New image uploaded by Tenant.
SYSTEM Apr 3, 2014 New image uploaded by Tenant.
SYSTEM Apr 3, 2014 New image uploaded by Tenant.
SYSTEM Apr 3, 2014 New image uploaded by Tenant.
SYSTEM Apr 3, 2014 New image uploaded by Tenant.
SYSTEM Apr 3, 2014 New image uploaded by Tenant.
SYSTEM Apr 3, 2014 New image uploaded by Tenant.
SYSTEM Apr 3, 2014 New image uploaded by Tenant.
SYSTEM Apr 3, 2014 An email confirmation was sent to the tenant at 04-03-2014 00:13:15. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Apr 3, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bed bug infestation and vermin problems has been filed pertaining to 23-3875 or Gretchen Williams located in Peoria, Illinois 61603. Case is pending mailing confirmation.
SYSTEM Apr 3, 2014 Complaint 23-3875 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.