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CASE CLOSED |
FORCE REQUIRED |
May 5, 2014 |
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RENTAL DETAILS |
Address :
City, State - Zip : , - . |
COMPLAINT DETAILS (from renter) |
I have never encountered bed bugs until summer/fall of 2013. I reported this issue right away to The Apartment Group the previous owners who I have gladly paid rent to for the last 4yrs. After returning home from work I witnessed approximately 18 mattresses out side at the apartment dumpster. I began inquiring and learned that the building was under an epidemic of bed bugs. In the very near future, a couple weeks later my son Rafi had over 200 bites all over his chest and legs which I snaped pictures of and sought medical attention. I too threw out my sofa, beds, pillows and all blankets. I was perplexed, the Apartment Group assured me the entire building was going under extermination. They came out but not for the bed bugs, instead they sprayed for roaches and layed traps for mice. After, calling back to the office I was told that the maintenance man can bring buy a couple of cans of bed bug spray but that was all they could do. So I took that and funded the rest of the supplies myself, including mattresses, new blankets and pillows. Fast Foward: a year later I have been fighting them with cleanliness, alcohol in a spray bottle, and bed bug spray from Rite Aide and needless to say A Thousand Bites later I have not had a peaceful nights rest yet. I am terrified when I close my eyes. I sleep for fifteen minutes at a time but then I'm back up looking and scratching uncontrollably, this is hell. I am forced to move. The New Management team Broder &Sachse has taken over the property the first of the year and they did walk throughs and inspections 1/8/2014 in which I exclaimed to have bed bugs I was told they would send inspectors out to access and/or exterminate, they were here yesterday 2/19/14 for the first time but again here to spray for roaches, one spray behind the stove and one wipe of chemical in one cabinet and they were ready to go, I reminded them that bed bugs were here and in condesending disbelief he bothered to take a closer look, and low and behold there they were. Although he was amp to get heat treatments scheduled in the next week or two, I have just had enough. This entire building is contaminated. I have big cracks along the seam of my walls and ceilings a leaky toilet floor board heaters that kick out a lot of soot which creates upper resportory issues old carpet and my front door that sits at least 1/4 inch of the floor, hall way carpet that is mildewed. I would like to see State Board inspectors out here.
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INVESTIGATING AGENT - REMARKS (13) |
Agent |
Date |
Response |
SYSTEM |
May 5, 2014 |
FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition. |
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SYSTEM |
Mar 1, 2014 |
LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: February 28, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE. |
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SYSTEM |
Mar 1, 2014 |
PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice. |
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SYSTEM |
Feb 28, 2014 |
PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager. |
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SYSTEM |
Feb 21, 2014 |
Delivery Estimate: The complaint notice sent to The Apartment Group, (Broder &Sachse (new Mngmnt)) 23-3709 Southfield, Michigan should have arrived or will arrive within 24 hours. |
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SYSTEM |
Feb 21, 2014 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: February 27, 2014
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3709 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Feb 21, 2014 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
The Apartment Group, (Broder &Sachse (new Mngmnt))
4000 Town Center Ste 8 (previous Property Owners) Sold 1/1/2014 Southfield, Michigan 48227
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42160363 |
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SYSTEM |
Feb 21, 2014 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3709. |
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SYSTEM |
Feb 21, 2014 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
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SYSTEM |
Feb 21, 2014 |
Complaint Accepted by RPA and is pending further processing. |
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SYSTEM |
Feb 20, 2014 |
An email confirmation was sent to the tenant at 02-20-2014 06:34:57. The email included a confirmation of the complaint filing, case number, and pin. |
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SYSTEM |
Feb 20, 2014 |
CONFIRMATION OF COMPLAINT: A complaint about A Thousand Bites - A breach of implied warranty of habitability. has been filed pertaining to 23-3709 or The Apartment Group, (Broder &Sachse (new mngmnt)) located in Southfield, Michigan 48227. Case is pending mailing confirmation. |
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SYSTEM |
Feb 20, 2014 |
Complaint 23-3709 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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