Landlord Complaint Record: #23-3564

North Creek Apartments    |    Donna Evans    |    Southaven    ,    Mississippi 38671    Landlord Complaint 23-3564


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CASE CLOSED CASE DROPPED Nov 30, -1


CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.
 



Case Number : 23-3564 Filing Date : Jan 14, 2014
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jan 15, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Feb 6, 2014 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Donna Evans RENTER : Kept Private
Property Name : North Creek Apartments      
Address : 8786 North Creek Blvd. Address : Kept Private
City, State - Zip : Southaven, Mississippi - 38671. City, State - Zip : Southaven, Mississippi - 38671.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Investation
Fair Resolution according to renter :
  1. Landlord Pays For All Cost Of Extermination 2. Reimbursement Of RPA Fees.

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

When my sister and I first moved into our apartment we were given a check list to make sure everything was in good condition, walls, carpet etc. (We were never allowed to view the apartment prior to moving in). When we returned the checklist we told our leasing consultant, Lori Davis, about my sister being bitten. We told her there were bugs crawling in the carpet and she showed her the bites, but nothing was done to resolve the matter. Later, after finding a bug and researching it, we were able to identify it has a bed bug. We then notified the property manager, Donna Evans, that they were identifiable as bed bugs. She wrote us a letter stating we are responsible for the extermination totaling to $1,392.00. These bugs were pre-existing and I do not feel that we are responsible for any extermination costs or any other extermination costs to other units. I also found a review by a former tenant claiming they also had a bug problem when they lived here too.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Feb 7, 2014 69.197.221.61 1. We notified Lori of bug problem just days after we moved in. Nothing was done to resolve this matter until we identified the bug.

Explanation: We will not pay for pre-exsisting bug problem.
Renter Feb 7, 2014 69.197.221.61 Offer an Alternative Resolution.
Landlord Feb 1, 2014 75.151.222.66 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (40)
Agent Date Response
SYSTEM Feb 14, 2014 Confirmation Email Sent to Tenant: A confirmation email has been sent to the tenant about the requested case closure.
SYSTEM Feb 14, 2014 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Feb 14, 2014 CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped.
SYSTEM Feb 14, 2014 CASE DROPPED: As per the tenant's right; they have chosen to drop this case. No further responses will be accepted. The tenant has requested that the RPA drop the case. The tenant has also agreed that their filing fees are forfeited, regardless of their decision to drop the case early.
SYSTEM Feb 14, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Feb 14, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.
SYSTEM Feb 14, 2014 No Further Updates: There have been no further updates by either the landlord or tenant for 7 days. This case is now closed.
SYSTEM Feb 13, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 13, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 10, 2014 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.
SYSTEM Feb 7, 2014 Email Confirmation Sent to Tenant: The tenant has been emailed a confirmation showing their new proposed resolution. This case is pending an update from management.
SYSTEM Feb 7, 2014 TENANT'S PROPOSED RESOLUTION: The tenant has purposed the following resolution: 1. We notified Lori of bug problem just days after we moved in. Nothing was done to resolve this matter until we identified the bug.
The Landlord will be provided with 3 days to accept or respond.
SYSTEM Feb 7, 2014 TENANT ALTERNATE RESOLUTION: The tenant has proposed an alternate resolution. The Landlord / Manager has been provided with a grace period to respond to the tenant's alternate resolution to this complaint. Pending response from management.
SYSTEM Feb 7, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 7, 2014 Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period.
SYSTEM Feb 4, 2014 No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates.
SYSTEM Feb 2, 2014 Final Grace Period: The RPA is providing a final 48 hour grace period. Should the landlord fail to respond within this period it may force the RPA to close this complaint due to Donna Evans, North Creek Apartments failure to comply. Failure to comply with this complaint will result in a negative public record. Pending Final Grace Period.
SYSTEM Feb 2, 2014 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM Feb 1, 2014 FINAL 3 DAY RESPONSE PERIOD: The RPA is providing a 3 day response period for additional updates by either party. The tenant may at their discretion offer an alternative resolution. Pending further updates.
SYSTEM Feb 1, 2014 Email Sent to Tenant: The RPA has sent an email to the tenant showing managements explanation as to why they can't accept the tenants resolution or provide an alternative resolution.
SYSTEM Feb 1, 2014 LANDLORD UNABLE: According to the response made by Donna Evans, management is not able to accept the tenant proposed resolution, nor are they able to offer an alternative. This case will be documented as Refused to Mediate.
SYSTEM Feb 1, 2014 LANDLORD EXPLANATION: The Landlord Donna Evans cannot accept the tenant's resolution nor provide an alternate resolution as per the statement provided: The tenant/leaseholder Hodges was charged per the terms of her lease.
SYSTEM Feb 1, 2014 FINAL RESPONSE DEADLINE: The Landlord/ Manager has been contacted via written mail and provided with a final deadline to respond to this complaint. The deadline for a response is today by 7:00pm.
SYSTEM Jan 25, 2014 FINAL RESPONSE DEADLINE: A final response deadline has been set for: February 01, 2014 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-3564 is pending final notice and response from landlord.
SYSTEM Jan 25, 2014 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Jan 25, 2014 FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord.
SYSTEM Jan 25, 2014 FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice.
SYSTEM Jan 23, 2014 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: January 22, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Jan 23, 2014 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Jan 22, 2014 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Jan 15, 2014 Delivery Estimate: The complaint notice sent to Donna Evans 23-3564 Southaven, Mississippi should have arrived or will arrive within 24 hours.
SYSTEM Jan 15, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: January 21, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3564 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jan 15, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Donna Evans
8786 North Creek Blvd.
Southaven, Mississippi 38671

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42135850
SYSTEM Jan 15, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3564.
SYSTEM Jan 15, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Jan 15, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jan 14, 2014 An email confirmation was sent to the tenant at 01-14-2014 01:29:09. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Jan 14, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bed Bug Investation has been filed pertaining to 23-3564 or Donna Evans located in Southaven, Mississippi 38671. Case is pending mailing confirmation.
SYSTEM Jan 14, 2014 Complaint 23-3564 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.