Landlord Complaint Record: #23-3552

Jon Weller - Property Manager    |    Livingston    ,    New Jersey 07039    Landlord Complaint 23-3552


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CASE CLOSED RESOLVED Nov 30, -1


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-3552 Filing Date : Jan 10, 2014
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jan 12, 2014 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Jon Weller - Property Manager RENTER : Kept Private
Property Name :      
Address : 316 Eisenhower Parkway Livingston, NJ 07039 Address : Kept Private
City, State - Zip : Livingston, New Jersey - 07039. City, State - Zip : Jersey City, New Jersey - 07306.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bedbugs
Fair Resolution according to renter :
  1. Removal Charge Of $150 For Bedbug Treatment.

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

The charge of $150 for bed bug treatment needs to be removed from my rent account. It is not a valid charge. I still have bed bugs and I am still being bitten. As far as I am concerned the fumigator was incompetent or is in collusion with Tuli realty and they did not do their due diligence in finding out whether I have bed bugs or not. I don't even care about them fumigating any longer I just want the charge taken off and I will most certainly be moving!

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Jan 18, 2014 76.116.131.207 All I will say to your claims of "false requests" is if you are going to include dodgy terms in your contracts you had better do your due diligence to make sure you have covered all your bases. It is either you are in collusion with the so called exterminators or you chose them based on price (cheapest!) without taking competence into consideration. You are well known in the whole building as being slum landlords who always try to shirk your responsibilities. You don't turn on the heating till there are complaints to the city. You can't be arsed with doing minor repairs. Now we can add this to the long list of things you are rather incompetent at. I will be sure to pass this little tit bit on to the other residents that once they have bedbugs they better take pictures and keep the bugs they find otherwise Tuli realty will try their hardest to shirk their responsibilities! (once again!). This is why a lot of your tenants don't stay very long! I will just let my money do the talking and spend it elsewhere!
Renter Jan 18, 2014 76.116.131.207 Accept Landlord's Resolution.
Landlord Jan 17, 2014 173.63.227.236 Accept Tenant's Resolution.

INVESTIGATING AGENT - REMARKS (30)
Agent Date Response
SYSTEM Jan 24, 2014 Email Confirmation Sent to Landlord: The RPA has sent an email confirmation to the landlord to explain that the tenant has closed the complaint. The RPA is no longer mediating the complaint.
SYSTEM Jan 24, 2014 Confirmation Email Sent to Tenant: A confirmation email has been sent to the tenant about the requested case closure.
SYSTEM Jan 24, 2014 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Jan 24, 2014 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.
SYSTEM Jan 24, 2014 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.
SYSTEM Jan 24, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Jan 24, 2014 COMPLAINT RESOLVED: Based upon the responses made to this complaint the RPA has closed this case with a disposition of "RESOLVED." Both parties were provided with reasonable time to respond. CASE CLOSED.
SYSTEM Jan 24, 2014 No Further Updates: The Case has not received any further updates and is pending closure.
SYSTEM Jan 18, 2014 Email Sent to Landlord: The RPA has sent a confirmation email to the landlord about their acceptance of the tenants proposed resolutions.
SYSTEM Jan 18, 2014 Email Confirmation Sent: The RPA servers have sent an email to the tenant to inform them of the landlord's acceptance.
SYSTEM Jan 18, 2014 CASE REMAINS OPEN: The Complaint Case 23-3552 will remain open through 2014-01-18 as stated by the landlord as the date this complaint would be resolved. Either party may update the complaint with the status of the resolution.
SYSTEM Jan 18, 2014 Digital Signature Accepted: As a legally binding agreement the landlord; Jon Weller - Property Manager, digitally signed the acceptance of the tenant's proposed resolutions. As part of their acceptance a digital signature was provided. The RPA has further documented the acceptance of these terms by recording the Internet Protocol used by the landlord.
SYSTEM Jan 18, 2014 LANDLORD AGREEMENT TO RESOLUTION: The Landlord; Jon Weller - Property Manager has agreed to accept the tenant's purposed resolution. Removal Charge Of $150 For Bedbug Treatment. Management has agreed to complete this agreement by: 2014-01-18.
SYSTEM Jan 18, 2014 ACCEPTED RESOLUTION: The tenant has accepted the resolution provided by the Landlord or Manager.
SYSTEM Jan 17, 2014 Email Sent to Landlord: The RPA has sent a confirmation email to the landlord about their acceptance of the tenants proposed resolutions.
SYSTEM Jan 17, 2014 Email Confirmation Sent: The RPA servers have sent an email to the tenant to inform them of the landlord's acceptance.
SYSTEM Jan 17, 2014 CASE REMAINS OPEN: The Complaint Case 23-3552 will remain open through 2014-01-17 as stated by the landlord as the date this complaint would be resolved. Either party may update the complaint with the status of the resolution.
SYSTEM Jan 17, 2014 Digital Signature Accepted: As a legally binding agreement the landlord; Tuli Realty, LLC, digitally signed the acceptance of the tenant's proposed resolutions. As part of their acceptance a digital signature was provided. The RPA has further documented the acceptance of these terms by recording the Internet Protocol used by the landlord.
SYSTEM Jan 17, 2014 LANDLORD AGREEMENT TO RESOLUTION: The Landlord; Tuli Realty, LLC has agreed to accept the tenant's purposed resolution. Removal Charge Of $150 For Bedbug Treatment. Management has agreed to complete this agreement by: 2014-01-17.
SYSTEM Jan 12, 2014 Delivery Estimate: The complaint notice sent to Tuli Realty, LLC 23-3552 Livingston, New Jersey should have arrived or will arrive within 24 hours.
SYSTEM Jan 12, 2014 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: January 18, 2014 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3552 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jan 12, 2014 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Tuli Realty, LLC
316 Eisenhower Parkway Livingston, NJ 07039
Livingston, New Jersey 07039

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42134368
SYSTEM Jan 12, 2014 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3552.
SYSTEM Jan 12, 2014 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Jan 12, 2014 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jan 10, 2014 The RPA server has sent an initial email complaint notice to Tuli Realty, LLC concerning the Complaint filed by the tenant: Bedbugs. The email address was provided by the tenant at the time of filing.
SYSTEM Jan 10, 2014 An email confirmation was sent to the tenant at 01-10-2014 22:23:49. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Jan 10, 2014 CONFIRMATION OF COMPLAINT: A complaint about Bedbugs has been filed pertaining to 23-3552 or Tuli Realty, LLC located in livingston, New Jersey 07039. Case is pending mailing confirmation.
SYSTEM Jan 10, 2014 Complaint 23-3552 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.