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CASE CLOSED |
CASE DROPPED |
Nov 30, -1 |
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RENTAL DETAILS |
Address :
City, State - Zip : , - . |
COMPLAINT DETAILS (from renter) |
Samantha Stiffler took a total of $1,870 from us to break the lease for a family matter, even after we showed good faith by getting the lease termination papers notarized like she had asked, and we helped find new tenants, which moved in the very next morning. Samantha did not lose a single month’s rent with us moving out early, but collected both of our security deposits, Augusts rent from us even though we didn't live there and she didn't lose rent. She possibly collected rent for the month of August from us, and from the new tenants which is illegal in the state of CO to collect rent twice for the same month from different parties. There were several things that were said to be taken care of before we moved in which were not. That includes: fire detectors did not have batteries and were not installed, she did not leave new batteries either, window screens were taken out and not replaced, there were dead bugs and leaves left inside of the fire escape door, she listed the air conditioning as working and it never did, when we asked to get it fixed she never took care of it. She left a huge mess of a very sticky something on the kitchen counter that was not cleaned, 4 light bulbs were out including one that was broken into the socket that required the power to be turned off to remove safely. I fixed these matters myself and never pursued her for anything, not reimbursement for what I had to buy or for my time to fix and replace. She is now taking me to small claims court for matters that are much smaller then what was wrong and what I took care of when I moved in. She is taking to me court for things such as, dust on the radiator, leaves on the patio, a small paint chip that came off the door, not giving her a receipt of shampooing the carpets when I told her I own my own carpet shampooer so i didn't have a receipt, she told me face to face that was OK and now its not. Most importantly she did not follow the legal notification process. Our signed lease and Colorado state law states the only acceptable form of notification of damages or cleaning costs must be a written letter sent by certified mail return receipt requested. This first step must be completed within the allowed 60 days or under Colorado Law she forfeits any right to collect for damages or cleaning. I informed her of this and I was then served with small claims court papers. She does not take the laws she has to abide by or the responsibilities of being a landlord seriously.
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INVESTIGATING AGENT - REMARKS (39) |
Agent |
Date |
Response |
SYSTEM |
Jan 23, 2014 |
Email Confirmation Sent to Landlord: The RPA has sent an email confirmation to the landlord to explain that the tenant has closed the complaint. The RPA is no longer mediating the complaint. |
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SYSTEM |
Jan 23, 2014 |
Confirmation Email Sent to Tenant: A confirmation email has been sent to the tenant about the requested case closure. |
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SYSTEM |
Jan 23, 2014 |
The tenant has closed this case. The RPA will no longer be accepting responses to this complaint. |
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SYSTEM |
Jan 23, 2014 |
CASE CLOSED BY TENANT: The complaint has been closed by the tenant and will no longer be handled by the Rental Protection Agency. Case has been dropped. |
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SYSTEM |
Jan 23, 2014 |
CASE DROPPED: As per the tenant's right; they have chosen to drop this case. No further responses will be accepted. The tenant has requested that the RPA drop the case. The tenant has also agreed that their filing fees are forfeited, regardless of their decision to drop the case early. |
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SYSTEM |
Jan 23, 2014 |
OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days. |
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SYSTEM |
Jan 23, 2014 |
REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed. |
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SYSTEM |
Jan 23, 2014 |
No Further Updates: There have been no further updates by either the landlord or tenant for 7 days. This case is now closed. |
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SYSTEM |
Jan 16, 2014 |
Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period. |
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SYSTEM |
Jan 16, 2014 |
Final Review Period: The landlord has not been able to provide a resolution to this complaint. Management's response is considered as Mediation Refused as they are not able or willing to find a resolution to this complaint. This complaint will be closed if no new updates are made within 7 days. Pending Final Waiting Period. |
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SYSTEM |
Jan 13, 2014 |
No Further Updates: No further updates have been provided. This case will be closing following an additional 3 day extension for updates. Pending case updates. |
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SYSTEM |
Jan 10, 2014 |
FINAL 3 DAY RESPONSE PERIOD: The RPA is providing a 3 day response period for additional updates by either party. The tenant may at their discretion offer an alternative resolution. Pending further updates. |
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SYSTEM |
Jan 10, 2014 |
Email Sent to Tenant: The RPA has sent an email to the tenant showing managements explanation as to why they can't accept the tenants resolution or provide an alternative resolution. |
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SYSTEM |
Jan 10, 2014 |
LANDLORD UNABLE: According to the response made by Samantha Stiffler, management is not able to accept the tenant proposed resolution, nor are they able to offer an alternative. This case will be documented as Refused to Mediate. |
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SYSTEM |
Jan 10, 2014 |
LANDLORD EXPLANATION: The Landlord Samantha Stiffler cannot accept the tenant's resolution nor provide an alternate resolution as per the statement provided: Please proceed with small claims court hearing. |
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SYSTEM |
Jan 9, 2014 |
FINAL RESPONSE DEADLINE: A final response deadline has been set for: January 16, 2014
by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-3503 is pending final notice and response from landlord. |
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SYSTEM |
Jan 9, 2014 |
2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice) |
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SYSTEM |
Jan 9, 2014 |
FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord. |
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SYSTEM |
Jan 9, 2014 |
FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice. |
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SYSTEM |
Jan 7, 2014 |
LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: January 06, 2014 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE. |
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SYSTEM |
Jan 7, 2014 |
PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice. |
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SYSTEM |
Jan 6, 2014 |
EMAIL TO LANDLORD: The RPA has sent an email reminder to Samantha Stiffler in request for an immediate response to the complaint. Pending Landlord/ Manager Response. |
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SYSTEM |
Jan 6, 2014 |
PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager. |
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SYSTEM |
Dec 30, 2013 |
Delivery Estimate: The complaint notice sent to Samantha Stiffler 23-3503 Rawlins, Wyoming should have arrived or will arrive within 24 hours. |
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SYSTEM |
Dec 30, 2013 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: January 05, 2014
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3503 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Dec 30, 2013 |
LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Samantha Stiffler
922 12th Street Rawlins, Wyoming 82310
USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42126694 |
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SYSTEM |
Dec 30, 2013 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3503. |
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SYSTEM |
Dec 30, 2013 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. |
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SYSTEM |
Dec 30, 2013 |
Complaint Accepted by RPA and is pending further processing. |
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SYSTEM |
Dec 29, 2013 |
New image uploaded by Tenant. |
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SYSTEM |
Dec 29, 2013 |
New image uploaded by Tenant. |
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SYSTEM |
Dec 29, 2013 |
New image uploaded by Tenant. |
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SYSTEM |
Dec 29, 2013 |
New image uploaded by Tenant. |
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SYSTEM |
Dec 29, 2013 |
New image uploaded by Tenant. |
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SYSTEM |
Dec 29, 2013 |
The RPA server has sent an initial email complaint notice to Samantha Stiffler Windmill Condominiums concerning the Complaint filed by the tenant: Made False Claims And Not Following Colorado State Law. The email address was provided by the tenant at the time of filing. |
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SYSTEM |
Dec 29, 2013 |
An email confirmation was sent to the tenant at 12-29-2013 20:38:29. The email included a confirmation of the complaint filing, case number, and pin. |
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SYSTEM |
Dec 29, 2013 |
CONFIRMATION OF COMPLAINT: A complaint about Made false claims and not following Colorado State law has been filed pertaining to 23-3503 or Samantha Stiffler located in Rawlins, Wyoming 82310. Case is pending mailing confirmation. |
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SYSTEM |
Dec 29, 2013 |
Complaint 23-3503 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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