Landlord Complaint Record: #23-3319

Morris Elam Rentals    |    Butch, David Elam    |    Salem    ,    Virginia 24153    Landlord Complaint 23-3319


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CASE CLOSED RESOLVED Nov 20, 2013


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-3319 Filing Date : Nov 15, 2013
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Nov 16, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Butch, David Elam RENTER : Kept Private
Property Name : Morris Elam Rentals      
Address : 450 S. Broad St. Address : Kept Private
City, State - Zip : Salem, Virginia - 24153. City, State - Zip : Salem, Virginia - 24153.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Repair Issues, Reported Problem 3:16 11/15/13. No Hot Water.
Fair Resolution according to renter :
  1. They Said They Would Have It Fixed On Monday; I Cannot Go That Long Without Hot Water.

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

It clearly states in my lease that I will be provided hot water, I have not had hot water all day and will not get it till Monday according to my landlord that is 3 days without hot water which makes this apt. inhabitable. I want it fixed within 24 hours or 20 dollars deducted from my lease each day that I do not have hot water. I pay 600 a month and 600/30 is 20.00 per day. I am going to be forced to go elsewhere to take showers until it is fixed.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (14)
Agent Date Response
SYSTEM Nov 21, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Nov 20, 2013 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.
SYSTEM Nov 20, 2013 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Nov 19, 2013 Delivery Estimate: The complaint notice sent to Butch, David Elam Morris Elam Rentals Salem, Virginia should have arrived or will arrive within 24 hours.
SYSTEM Nov 16, 2013 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Nov 16, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 22, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3319 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Nov 16, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Butch, David Elam
450 S. Broad St.
Salem, Virginia 24153

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID:
SYSTEM Nov 16, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3319.
SYSTEM Nov 16, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Nov 16, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Nov 15, 2013 The RPA server has sent an initial email complaint notice to Butch, David Elam Morris Elam Rentals concerning the Complaint filed by the tenant: Repair Issues, Reported Problem 3:16 11/15/13. No Hot Water.. The email address was provided by the tenant at the time of filing.
SYSTEM Nov 15, 2013 An email confirmation was sent to the tenant at 11-15-2013 23:53:45. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Nov 15, 2013 CONFIRMATION OF COMPLAINT: A complaint about Repair Issues, reported problem 3:16 11/15/13. No hot water. has been filed pertaining to 23-3319 or Butch, David Elam located in Salem, Virginia 24153. Case is pending mailing confirmation.
SYSTEM Nov 15, 2013 Complaint 23-3319 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.