Landlord Complaint Record: #23-3302

Kahana Gateway    |    Colin Dunlop    |    Lahaina    ,    Hawaii 96761    Landlord Complaint 23-3302


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CASE CLOSED FORCE REQUIRED Nov 30, -1


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-3302 Filing Date : Nov 12, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Nov 15, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Dec 3, 2013 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Colin Dunlop RENTER : Kept Private
Property Name : Kahana Gateway      
Address : 4465 Honoapiilani Hwy. Address : Kept Private
City, State - Zip : Lahaina, Hawaii - 96761. City, State - Zip : Lahaina, Hawaii - 96761.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Fair Housing /Discrimination
Fair Resolution according to renter :
  1. To Continue With Tenancy.

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

I received a 45-day-notice to vacate with no explanation on why this notice was given. I have always paid my rent on time for the past 10 months. I have never received a written or verbal of complaint or violation. The assistant manager Mele Deluna checked my file and there was no written complaints or violations. The 45-day-notice to vacate was not dated. I have expressed my concerns about why this letter was given to me to the current manager Colin Dunlop. His response was , " you ended our relationship." I am not understanding what this meant and he continue with condescending remarks toward me. I asked him about any notices of violations and he said he had something in his computer ... I asked to see them and he replied , " No if you continue to ask you will be out of here in a week" At this point I went to Lowson and Associates and expressed my concerns to the property manager Mac Lowson. I feel as I am being discriminated due to my disease which falls under ADA. Colin Dunlop also has this disease and is not in recovery( as he feels he has recovered and there is no medical cure for this disease) as I am actively involved in my recovery. I faxed and emailed information from my therapist , the ADA, the Fair Housing Act, a copy of the NOT DATED 45 day notice to vacate letter, my request to rescind the 45 day notice, etc.... I have made numerous attempts to resolve this without filing a letter of complaint. I need someone to look into this matter. I can attach all of the documents upon request.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (24)
Agent Date Response
SYSTEM Dec 5, 2013 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM Dec 5, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Dec 5, 2013 Email Sent to Tenant: The RPA sent the tenant an email. The tenant has been contacted about the pending case closure and requested to make any final comments or statements about this complaint; which will be included on the public record.
SYSTEM Dec 5, 2013 FINAL COMPLAINT REVIEW: The RPA is providing a final review period to allow the tenant or landlord to update the complaint with any information that they would like to be included on the final apartment/ compalint review for: Colin Dunlop Kahana Gateway, {City, State Zip) Following the review period this case will be evaluated for closure.
SYSTEM Dec 5, 2013 WARNING! The landlord; Colin Dunlop, of Kahana Gateway Lahaina, Hawaii 96761 has been contacted numerous times via written notices sent to . Despite repeated request management has failed to respond within the reasonable time-frames set within this complaint process. The RPA acts without bias during the complaint process. Failure to cooperate is unprofessional and will be documented as such on the landlord public record database.
SYSTEM Dec 3, 2013 Final Grace Period: The RPA is providing a final 48 hour grace period. Should the landlord fail to respond within this period it may force the RPA to close this complaint due to Colin Dunlop, Kahana Gateway failure to comply. Failure to comply with this complaint will result in a negative public record. Pending Final Grace Period.
SYSTEM Dec 3, 2013 FINAL DEADLINE MISSED: Management has been provided with multiple mailings and request to respond to this complaint. Despite repeated attempts to contact the Landlord/ Manager; they have now FAILED to respond to the second extended deadline.
SYSTEM Dec 2, 2013 FINAL RESPONSE DEADLINE: The Landlord/ Manager has been contacted via written mail and provided with a final deadline to respond to this complaint. The deadline for a response is today by 7:00pm.
SYSTEM Nov 25, 2013 FINAL RESPONSE DEADLINE: A final response deadline has been set for: December 02, 2013 by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-3302 is pending final notice and response from landlord.
SYSTEM Nov 25, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Nov 25, 2013 FINAL COMPLAINT NOTICE PRINTED: A final complaint notice has been created, printed and sent to the nearest mailing center for immediately delivery to the landlord.
SYSTEM Nov 25, 2013 FINAL MAILING REQUIRED: The Landlord has failed to respond to this complaint by the reasonable time-frame provided. Due to the Landlords failure to respond; the RPA will prepare a final written notice. Pending Confirmation of Final Notice.
SYSTEM Nov 23, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: November 22, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Nov 23, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Nov 22, 2013 PENDING LANDLORD RESPONSE: The complaint case is still pending a response from the Landlord or Manager. The landlord has been requested to respond by end of the day. Case pending update from the landlord or manager.
SYSTEM Nov 15, 2013 Delivery Estimate: The complaint notice sent to Colin Dunlop 23-3302 Lahaina, Hawaii should have arrived or will arrive within 24 hours.
SYSTEM Nov 15, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: November 21, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3302 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Nov 15, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Colin Dunlop
4465 Honoapiilani Hwy.
Lahaina, Hawaii 96761

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42097013
SYSTEM Nov 15, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3302.
SYSTEM Nov 15, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Nov 15, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Nov 12, 2013 An email confirmation was sent to the tenant at 11-12-2013 15:55:47. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Nov 12, 2013 CONFIRMATION OF COMPLAINT: A complaint about Fair Housing /Discrimination has been filed pertaining to 23-3302 or Colin Dunlop located in Lahaina, Hawaii 96761. Case is pending mailing confirmation.
SYSTEM Nov 12, 2013 Complaint 23-3302 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.