Landlord Complaint Record: #23-3104

Sugar Sweets Rentals    |    James Doe    |    Salt Lake City    ,    Utah 84123    Landlord Complaint 23-3104


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CASE CLOSED MEDIATION REFUSED May 5, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 23-3104 Filing Date : Oct 8, 2013
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Oct 8, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : James Doe RENTER : Kept Private
Property Name : Sugar Sweets Rentals      
Address : 256 South Main Street #B Address : Kept Private
City, State - Zip : Salt Lake City, Utah - 84123. City, State - Zip : Salt Lake City, Utah - 84121.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Security Deposit Refund
Fair Resolution according to renter :
  1. Landlord to refund $350 deposit
  2. Send Deposit overnight

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

I provided my landlord with a 30 day notice that I would be moving. The landlord claims I never provided notice and thus is trying to keep my deposit. He is also trying to charge me for additional damages that I feel aren't fair.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Oct 8, 2013 174.52.145.213 1. Refund $350

Explanation: I feel I'm owed the full $350
Renter Oct 8, 2013 174.52.145.213 Offer an Alternative Resolution.
Landlord Oct 8, 2013 174.52.145.213 Offer an Alternative Resolution.

INVESTIGATING AGENT - REMARKS (17)
Agent Date Response
SYSTEM May 5, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.
SYSTEM Oct 8, 2013 Email Sent to Landlord: The RPA Servers have sent an email to landlord with the tenants new request and proposed resolution. The landlord has been informed on how to accept, or respond to the new proposal. Pending Landlord Response.
SYSTEM Oct 8, 2013 Email Confirmation Sent to Tenant: The tenant has been emailed a confirmation showing their new proposed resolution. This case is pending an update from management.
SYSTEM Oct 8, 2013 TENANT'S PROPOSED RESOLUTION: The tenant has purposed the following resolution: 1. Refund $350
The Landlord will be provided with 3 days to accept or respond.
SYSTEM Oct 8, 2013 TENANT ALTERNATE RESOLUTION: The tenant has proposed an alternate resolution. The Landlord / Manager has been provided with a grace period to respond to the tenant's alternate resolution to this complaint. Pending response from management.
SYSTEM Oct 8, 2013 Email Sent to Landlord: The RPA has sent a confirmation email to the landlord with their proposed resolution. Pending Update from tenant.
SYSTEM Oct 8, 2013 Email Sent to Tenant: The RPA Servers have sent an email to the tenant showing the new proposed resolution offered by the landlord. The tenant has been instructed on how to accept, or reply to the new proposal. Pending update from tenant.
SYSTEM Oct 8, 2013 TENANT RESPONSE DEADLINE: The Tenant is being provided with 3 days to respond to the new proposed resolution.
SYSTEM Oct 8, 2013 ALTERNATIVE RESOLUTION BY LANDLORD: The Landlord; Tester Landlord has offered the tenant an alternate resolution. The resolution purposed is: 1. Refund $200 only

Explanation: I can do this within 48 hours.
SYSTEM Oct 8, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 14, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-3104 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Oct 8, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-3104.
SYSTEM Oct 8, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Oct 8, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Oct 8, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Oct 8, 2013 CONFIRMATION OF COMPLAINT: A complaint about Security Deposit Refund has been filed pertaining to 23-3104 or Tester Landlord located in Salt Lake City, Utah 84123. Case is pending mailing confirmation.
SYSTEM Oct 8, 2013 Complaint 23-3104 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.