Landlord Complaint Record: #23-2873

Shadow Ridge    |    Arthur Trusler    |    Morgantown    ,    West Virginia 26505    Landlord Complaint 23-2873


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CASE CLOSED CASE DROPPED Nov 30, -1


CASE DROPPED: This complaint was not worked by the RPA� The case was terminated early and does not impact the landlords rating.
 



Case Number : 23-2873 Filing Date : Sep 9, 2013
Investigating Agent : Kept Private Case Disposition : Case Dropped
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 9, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Arthur Trusler RENTER : Kept Private
Property Name : Shadow Ridge      
Address : 62A High Street Address : Kept Private
City, State - Zip : Morgantown, West Virginia - 26505. City, State - Zip : Morgantown, West Virginia - 26505.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Infestation
Fair Resolution according to renter :
  1. Reimbure RPA fees
  2. Reimburse laundry fees due to removal and wash of clothes after first treatment
  3. Refund rent money from September until problem is resolved
  4. Any and all expenses that may occur in the future until problem is resolved

RENTAL DETAILS
Address               :   
City, State - Zip   :   , - .

COMPLAINT DETAILS (from renter)

I moved into an apartment that is infested with bed bugs. The landlord told me after I moved into the apartment there was a bed bug infestation the previous year and that it was resolved at that time. As of 9/9/13 the problem is not resolved. My school work is being negatively effected due to this problem and I noticed one on my notebook while I was in class. I don't want to transport the problem to anyone else. I reported the problem and an exterminator treated the apartment on 9/6/13 and the problem is worse than before.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Sep 17, 2013 50.121.209.205 1. I am willing to be relocated permanently due to bed bug infestation still active in the apartment as of 9/17/13 as seen by both of us tenants. I am not to be held responsible for the transportation of the bed bugs to the new apartment during any time of staying there. We did not bring the bed bugs to the initial apartment therefore we can't be held responsible if they are transported with us. Arthur has stated there is no live activity so if they are brought with us it's because his extermination was ineffective. Both of us tenants were prepared to the best of our ability with minor delays due to unspecific procedures in the treatment process. Tenants had questions for the exterminator about things not mentioned in the procedure, and prepared those areas as soon as we found out what to do, and then were out of the exterminators way. The bed bugs were still there as of 9/6/13 after the treatment and a second treatment was done on 9/12/13 and tenants were fully prepared for the treatment. Bed bugs are still there as of 9/17/13. We as tenants aren't the problem to the ineffective treatments and can't be held responsible for any transportation of bed bugs to the new apartment.
2. I want to be compensated for the loss of furniture, medical expenses to student health on 9/11/13 at 1:45pm, having a phobia of bed bugs due to this infestation, and for being diagnosed as anemic (when I have never been anemic before this infestation) on 9/11/13 at student health. I also want to be compensated for missing class due to lack of sleep caused by the bed bugs.
3. If bed bugs are brought to the new apartment I want to be able to be relocated temporarily until the issue is fully resolved. I don't want to have to live in another apartment with bed bugs when I am not the initial cause of the bed bugs.

Explanation: I am willing and prepared to move as of 9/18/13
Renter Sep 17, 2013 50.121.209.205 Offer an Alternative Resolution.
Landlord Sep 13, 2013 98.236.76.207 Offer an Alternative Resolution.

INVESTIGATING AGENT - REMARKS (28)
Agent Date Response
SYSTEM Sep 27, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Sep 26, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Sep 26, 2013 Email Confirmation Sent to Landlord: The RPA has sent an email confirmation to the landlord to explain that the tenant has closed the complaint. The RPA is no longer mediating the complaint.
SYSTEM Sep 26, 2013 Confirmation Email Sent to Tenant: A confirmation email has been sent to the tenant about the requested case closure.
SYSTEM Sep 26, 2013 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Sep 26, 2013 LANDLORD UNWILLING TO COOPERATE: The tenant has requested that the complaint be closed due to the landlord, {Landlord Name}, unwillingness to cooperate.
SYSTEM Sep 26, 2013 CASE DROPPED: As per the tenant's right; they have chosen to drop this case. No further responses will be accepted. The tenant has requested that the RPA drop the case. The tenant has also agreed that their filing fees are forfeited, regardless of their decision to drop the case early.
SYSTEM Sep 26, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Sep 26, 2013 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.
SYSTEM Sep 26, 2013 No Further Updates: There have been no further updates by either the landlord or tenant for 7 days. This case is now closed.
SYSTEM Sep 24, 2013 Email Sent to Tenant: The RPA sent the tenant an email. The tenant has been contacted about the pending case closure and requested to make any final comments or statements about this complaint; which will be included on the public record.
SYSTEM Sep 24, 2013 EMAIL TO LANDLORD: The RPA has sent an email to the landlord: Arthur Trusler. The landlord has been provided with an opportunity to provide any comments or statements concerning this complaint which will be included on the final complaint record.
SYSTEM Sep 24, 2013 FINAL COMPLAINT REVIEW: The RPA is providing a final review period to allow the tenant or landlord to update the complaint with any information that they would like to be included on the final apartment/ compalint review for: Arthur Trusler Shadow Ridge, {City, State Zip) Following the review period this case will be evaluated for closure.
SYSTEM Sep 24, 2013 Landlord Failure to Update or Respond: The RPA has provided the landlord with reasonable time to accept or respond to the tenant's proposed resolution but has not. Failure to respond is deemed as unwilling to accept the tenant's terms. Failure to respond is also unprofessional and will be documented on the final public record as such.
SYSTEM Sep 21, 2013 Email Reminder Sent to Landlord: The RPA has sent an email reminder to the landlord with instructions on how to accept or respond to the tenant's proposed resolution. Pending Update From Management.
SYSTEM Sep 21, 2013 No Update From Management: The RPA has provided management with 3 days to accept or respond to the tenants new proposed resolution. No new updates have been made by the landlord. The RPA will extend the response time by 3 final days.
SYSTEM Sep 10, 2013 As per tenant request, a duplicate copy of the Complaint Notice mailed to the Landlord has printed and is in route to the Tenant's address. USPS Mailing Center has provided the confirmation ID: 42049061
SYSTEM Sep 10, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 16, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2873 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 10, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Arthur G. Trusler
62A High Street
Morgantown, West Virginia 26505

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42049061
SYSTEM Sep 10, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2873.
SYSTEM Sep 10, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Sep 10, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter
SYSTEM Sep 10, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Sep 9, 2013 The RPA server has sent an initial email complaint notice to Arthur G. Trusler Shadow Ridge concerning the Complaint filed by the tenant: Bed Bug Infestation. The email address was provided by the tenant at the time of filing.
SYSTEM Sep 9, 2013 An email confirmation was sent to the tenant at 09-09-2013 19:30:22. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Sep 9, 2013 CONFIRMATION OF COMPLAINT: A complaint about Bed Bug Infestation has been filed pertaining to 23-2873 or Arthur G. Trusler located in Morgantown, West Virginia 26505. Case is pending mailing confirmation.
SYSTEM Sep 9, 2013 Complaint 23-2873 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.