Landlord Complaint Record: #23-2643

Howard Realty    |    Susan L. Howard    |    Buffalo    ,    West Virginia 25033    Landlord Complaint 23-2643


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CASE CLOSED MEDIATION REFUSED May 5, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 23-2643 Filing Date : Aug 5, 2013
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Aug 6, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Susan L. Howard RENTER : Kept Private
Property Name : Howard Realty      
Address : 130 Shopping Circle Address : Kept Private
City, State - Zip : Buffalo, West Virginia - 25033. City, State - Zip : Buffalo, West Virginia - 25033.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Repair Issues
Fair Resolution according to renter :
  1. They they should fix the problem or refund us money to relocate

RENTAL DETAILS
Address               :   590 Cross Creek Rd. Apt.#4
City, State - Zip   :   Buffalo, Wisconsin - 25033.

COMPLAINT DETAILS (from renter)

AEP showed up at the Apartment Complex Tuesday 7-30-13 and cut the power off took everyone's meter's out and said that no one was allowed power until the Land Lord Susan Howard of Howard Realty fixed the Electrical Hazard and updated the Power Box that holds the meters an electrician was called over from Absten and Sons to do and estimate and he said it would be $12,000 to fix just what he could see on the outside which would probably end up being more and instead of fixing the issue she had her Apt. Manager Sherry McNeal call and tell everyone they had to move out two families are still on the premises because they don't have any where to go and they won't refund them they're money I had to move in with my in-laws...

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Aug 12, 2013 184.14.185.138 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
SYSTEM May 6, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM May 5, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.
SYSTEM Aug 6, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 12, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2643 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Aug 6, 2013 LANDLORD / MANAGER MAILING: Complaint Notice is being delivered to:
Susan Howard
130 Shopping Circle
Buffalo, West Virginia 25033

USPS Mail center has confirmed acceptance of the complaint notice parcel and provided confirmation ID: 42022450
SYSTEM Aug 6, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2643.
SYSTEM Aug 6, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation.
SYSTEM Aug 6, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Aug 5, 2013 An email confirmation was sent to the tenant at 08-05-2013. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Aug 5, 2013 An email confirmation was sent to the tenant at 08-05-2013. The email included a confirmation of the complaint filing, case number, and pin.
SYSTEM Aug 5, 2013 CONFIRMATION OF COMPLAINT: A complaint about Repair Issues has been filed pertaining to 23-2643 or Susan Howard located in Buffalo, West Virginia 25033. Case is pending mailing confirmation.
SYSTEM Aug 5, 2013 Complaint 23-2643 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.