Landlord Complaint Record: #23-2535

Legacy Crossing Apartments (Inland American Apartment Managment, LLC)    |    Stephanie Lewis    |    Oklahoma City    ,    Oklahoma 73159    Landlord Complaint 23-2535


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CASE CLOSED RESOLVED Aug 5, 2013


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-2535 Filing Date : Jul 19, 2013
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Jul 20, 2013
This document contains more pictures of bed bugs and bites
upload Kept Private Renter Jul 19, 2013
picture of a bed bug bite, I have alot more pictures of bed bugs and bed bug bites which can be produced upon request.
upload Kept Private Renter Jul 19, 2013
Picture of captured bed bugs
upload Kept Private Renter Jul 19, 2013
This is second half of the email conversation.
upload Kept Private Renter Jul 19, 2013
This is one half of the email conversation.
upload Kept Private RPA Mailing Center Jul 21, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Stephanie Lewis RENTER : Kept Private
Property Name : Legacy Crossing Apartments (Inland American Apartment Managment, LLC)      
Address : 3131 SW89th St Address : Kept Private
City, State - Zip : Oklahoma City, Oklahoma - 73159. City, State - Zip : Oklahoma City, Oklahoma - 73159.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs
Fair Resolution according to renter :
  1. Property management fully engage in removing and exterminating the bed bugs found in my apartment at their expense.
  2. Reimburse my RPA Fees

RENTAL DETAILS
Address               :   3131 SW 89TH ST APT 4307
City, State - Zip   :   OKLAHOMA CITY, OK - 73159 7930.

COMPLAINT DETAILS (from renter)

I discovered bed bugs found in the apartment, I informed management that they were discovered and was informed that an inspection by a pest control expert was going to be carried out to determine the severity of the problem. Upon inspection it was revealed that bed bugs were found around the apartment in various locations and rooms. My apartment manager informed me that they would carry out the extermination process once inspection was done and that they would purchase the extermination and then charge me for the services. I have only inhabited the apartment complex for 1 month, I have never encountered a bed bugs, and began to experience the ordeal after a couple of weeks from moving in. I have provided apartment management with email correspondence of the situation in detail, please reference the attached emails to this case. I feel the property is responsible for remedying the situation which make living conditions inhabitable to these parasites, and feel the cost of extermination and removal should lie with Legacy Crossing Apartments an Inland American Apartment Management, LLC.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Aug 5, 2013 72.198.99.189 My landlord has elected to take care of the bed bug problem at their own cost but not my RPA fees. Since the problem is resolved I will accept their resolution/explanation. They have thus far tried to rectify the bed bug problem and issued the exterminators to my apartment, whether or not all the pest have been eradicated is yet to be determined.
Renter Aug 5, 2013 72.198.99.189 Accept Landlord's Resolution.
Landlord Aug 1, 2013 70.184.153.138 Offer an Alternative Resolution.

INVESTIGATING AGENT - REMARKS (18)
Agent Date Response
SYSTEM Aug 5, 2013 CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed.
SYSTEM Aug 5, 2013 The tenant has closed this case. The RPA will no longer be accepting responses to this complaint.
SYSTEM Jul 29, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: July 28, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Jul 29, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Jul 21, 2013 CERTIFIED MAILING: This case is being sent via USPS Certified Mail:
A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice.
SYSTEM Jul 21, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 27, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2535 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jul 21, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2535.
SYSTEM Jul 21, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jul 21, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jul 21, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jul 21, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jul 20, 2013 New file uploaded by Tenant.
SYSTEM Jul 19, 2013 New image uploaded by Tenant.
SYSTEM Jul 19, 2013 New image uploaded by Tenant.
SYSTEM Jul 19, 2013 New image uploaded by Tenant.
SYSTEM Jul 19, 2013 New image uploaded by Tenant.
SYSTEM Jul 19, 2013 Complaint 23-2535 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.