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CASE CLOSED |
RESOLVED |
Aug 5, 2013 |
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RENTAL DETAILS |
Address : 3131 SW 89TH ST APT 4307
City, State - Zip : OKLAHOMA CITY, OK - 73159 7930. |
COMPLAINT DETAILS (from renter) |
I discovered bed bugs found in the apartment, I informed management that they were discovered and was informed that an inspection by a pest control expert was going to be carried out to determine the severity of the problem. Upon inspection it was revealed that bed bugs were found around the apartment in various locations and rooms. My apartment manager informed me that they would carry out the extermination process once inspection was done and that they would purchase the extermination and then charge me for the services. I have only inhabited the apartment complex for 1 month, I have never encountered a bed bugs, and began to experience the ordeal after a couple of weeks from moving in. I have provided apartment management with email correspondence of the situation in detail, please reference the attached emails to this case. I feel the property is responsible for remedying the situation which make living conditions inhabitable to these parasites, and feel the cost of extermination and removal should lie with Legacy Crossing Apartments an Inland American Apartment Management, LLC.
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INVESTIGATING AGENT - REMARKS (18) |
Agent |
Date |
Response |
SYSTEM |
Aug 5, 2013 |
CASE RESOLVED: The tenant has confirmed that this complaint has been resolved. This case is now closed. |
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SYSTEM |
Aug 5, 2013 |
The tenant has closed this case. The RPA will no longer be accepting responses to this complaint. |
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SYSTEM |
Jul 29, 2013 |
LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: July 28, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE. |
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SYSTEM |
Jul 29, 2013 |
PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice. |
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SYSTEM |
Jul 21, 2013 |
CERTIFIED MAILING: This case is being sent via USPS Certified Mail: A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing. A signature is required for delivery of this certified complaint notice. |
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SYSTEM |
Jul 21, 2013 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 27, 2013
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2535 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Jul 21, 2013 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2535. |
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SYSTEM |
Jul 21, 2013 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord |
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SYSTEM |
Jul 21, 2013 |
AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent. |
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SYSTEM |
Jul 21, 2013 |
EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant. |
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SYSTEM |
Jul 21, 2013 |
Complaint Accepted by RPA and is pending further processing. |
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SYSTEM |
Jul 20, 2013 |
New file uploaded by Tenant. |
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SYSTEM |
Jul 19, 2013 |
New image uploaded by Tenant. |
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SYSTEM |
Jul 19, 2013 |
New image uploaded by Tenant. |
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SYSTEM |
Jul 19, 2013 |
New image uploaded by Tenant. |
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SYSTEM |
Jul 19, 2013 |
New image uploaded by Tenant. |
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SYSTEM |
Jul 19, 2013 |
Complaint 23-2535 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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