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CASE CLOSED |
MEDIATION REFUSED |
May 5, 2014 |
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RENTAL DETAILS |
Address : 8885 SW MAVERICK TER APT 709
City, State - Zip : BEAVERTON, OR - 97008 7474. |
COMPLAINT DETAILS (from renter) |
I am being charged $200 for the replacement of two wood deck boards, which were charred allegedly by myself. I did not cause this charred spot, we are a non smoking household and we never owned or operated any type of grill or other cooking device on the deck at anytime while residing at this residence. We had minimal use of the deck in general, other than using the storage closet, and storing bicycles and plants. My wife and I never noticed this "charred" spot as it looks like a natural wood notch or grain spot. The wood deck boards were already imperfect and weather worn upon moving in so this blemish went unnoticed. My wife did not even see this when she put her various potted plants on and next to the charred area. When my wife did the move-in walk through with a temp employee, she was told to notify management of any appliance malfunctions and to make sure all doors and cabinets also functioned properly, she was not requested to note any visual blemishes.
I was shown a photograph of the charred spot, I am still waiting for the photo to be emailed to me for my records, I have requested this twice now. From the photo I was shown, it appears to be a blemish no larger than a 3x3 inch round spot. It does not appear to be excessive of normal wear and tear, nor does it compromise the safety of the wood boards or deck. If this was an issue that need to be replaced, why wasn't it charged to the prior resident, before I retained tenancy as the spot was there prior to my move in? I would like only this charge to be removed and I have agreed to pay the other cleaning charges, and pending utility bill.
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INVESTIGATING AGENT - REMARKS (13) |
Agent |
Date |
Response |
SYSTEM |
May 5, 2014 |
REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed. |
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SYSTEM |
Jul 16, 2013 |
FINAL RESPONSE DEADLINE: A final response deadline has been set for: July 23, 2013
by 7:00pm. This final deadline provides the landlord a final written opportunity to respond to the complaint. The landlord is being provided with 3 days for delivery and 3 days to respond. Case 23-2442 is pending final notice and response from landlord. |
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SYSTEM |
Jul 16, 2013 |
2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice) |
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SYSTEM |
Jul 14, 2013 |
LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: July 13, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE. |
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SYSTEM |
Jul 14, 2013 |
PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice. |
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SYSTEM |
Jul 6, 2013 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: July 12, 2013
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2442 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Jul 6, 2013 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2442. |
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SYSTEM |
Jul 6, 2013 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord |
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SYSTEM |
Jul 6, 2013 |
AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent. |
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SYSTEM |
Jul 6, 2013 |
EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant. |
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SYSTEM |
Jul 6, 2013 |
Complaint Accepted by RPA and is pending further processing. |
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SYSTEM |
Jul 3, 2013 |
Complaint 23-2442 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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