Landlord Complaint Record: #23-2257

Rector Phillips Morse, inc.    |    Tammy Smith    |    Little rock    ,    Arkansas 72204    Landlord Complaint 23-2257


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CASE CLOSED MEDIATION REFUSED May 5, 2014


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 23-2257 Filing Date : Jun 10, 2013
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Jun 10, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Tammy Smith RENTER : Kept Private
Property Name : Rector Phillips Morse, inc.      
Address : 1501 North University; Suite 930 Address : Kept Private
City, State - Zip : Little rock, Arkansas - 72204. City, State - Zip : LITTLE ROCK, Arkansas - 72205.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Breech of Agreement
Fair Resolution according to renter :
  1. Cover fees for fumigation and pest extermination
  2. Credit fees from extermination expenses towards monthly rent

RENTAL DETAILS
Address               :   214 N FILLMORE ST APT 5
City, State - Zip   :   LITTLE ROCK, AR - 72205 3355.

COMPLAINT DETAILS (from renter)

Apartment 5 on 214 n Filmore is currently inhabitable due to bed bugs, the signs of bed bugs began about 5 days after moving in and have persisted for months. Unit 5 is not the only unit infected leaving me to believe the lack of regular pest control and neighboring infestations caused the occurrence in apt. 5.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Jun 19, 2013 75.117.233.126 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
SYSTEM May 6, 2014 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM May 5, 2014 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.
SYSTEM Jun 18, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: June 17, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Jun 18, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Jun 10, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: June 16, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-2257 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jun 10, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-2257.
SYSTEM Jun 10, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jun 10, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jun 10, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jun 10, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jun 10, 2013 Complaint 23-2257 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.