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CASE CLOSED |
FORCE REQUIRED |
Oct 25, 2013 |
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RENTAL DETAILS |
Address : 25325 GRODAN DR APT 209
City, State - Zip : SOUTHFIELD, MI - 48033 5218. |
COMPLAINT DETAILS (from renter) |
My grandmother lives at 25325 Grodan Drive, Southfield, MI. The building is infested with bed bugs and the apartment management has been negligent in notifying the tenants of this infestation. I spoke to the manager today, she has no plans on sending out a notice to notify the tenants of the problem and the best they can do is spray for the bugs (the rest is the senior citizen problem). Unfortunately, due to this negligence my grandmother now has bed bugs. Through my investigation, I found the tenant above, below and next to her, all have them. This is a senior citizen complex, which is subsidized by the federal government HUD program. The majority (if not all) of these seniors are on a very limited income and cannot afford to replace items ruined by bed bugs. If the management team would have been proactive and at the minimum notified tenants of the problem this could have been avoided. The cost for just getting the apartment prepared to be exterminated start at $225.00, the apartment management refuses to assist the tenants with anything. Many of these seniors have no one to help them or the funds to take care of the problem. So these senior citizens has to choose between being eaten by bed bugs so they can pay their rent or taking every dime they have to get rid of the bugs which will lead to them being evicted because they did not pay their rent. This is no win situation for them and could have been avoided if this management team was not cheap and negligent in their duties.
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INVESTIGATING AGENT - REMARKS (10) |
Agent |
Date |
Response |
SYSTEM |
Oct 25, 2013 |
FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition. |
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SYSTEM |
May 11, 2013 |
LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: May 10, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE. |
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SYSTEM |
May 11, 2013 |
PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice. |
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SYSTEM |
May 3, 2013 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 09, 2013
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1930 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
May 3, 2013 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1930. |
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SYSTEM |
May 3, 2013 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord |
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SYSTEM |
May 3, 2013 |
AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent. |
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SYSTEM |
May 3, 2013 |
EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant. |
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SYSTEM |
May 3, 2013 |
Complaint Accepted by RPA and is pending further processing. |
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SYSTEM |
May 1, 2013 |
Complaint 23-1930 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing. |
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