Landlord Complaint Record: #23-1896

Bristol Court Apartments    |    Charles Helms    |    Mount Morris    ,    Michigan 48458    Landlord Complaint 23-1896


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CASE CLOSED FORCE REQUIRED Oct 25, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-1896 Filing Date : Apr 27, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Apr 27, 2013
To try and force us to pay for what they are responsible for (maintaining an inhabitable unit) is simply wrong.
upload Kept Private Renter Apr 27, 2013
In late February 2013 I contacted our Apartment complex manager Charles Helms and informed him that our unit was experiencing a bed bug infestation. Which, in the 3 years we have lived in this unit we have never had. During the week of March 4th 2013 Mr. Helms sent out a company who treated the unit. A couple weeks later the company returned and did a follow-up treatment. On April 27th I received a letter from Mr. Helms stating that I owed a chargeback of $595.40 for these treatments, which he states are due with my rent on May 5th 2013. There is something morally wrong here. First of all these bugs came from somewhere else in this building. As I stated before we have been here for about 3 years with no problems. Second we were not informed of any charges to us to clean up an infestation in this unit. Third, to attempt to coerce my wife and I with the implied threat of eviction as tenants is unethical at best and criminal at worst. We have had to deal with the hardship of replacing furniture and clothing, Missed work and school to make these extermination dates; and the mental stress of having these dirty bugs in our unit. This complex is constantly moving people in and out. The bugs could have come from anywhere. To try and force us to pay for what they are responsible for (maintaining an inhabitable unit) is simply wrong.
upload Kept Private RPA Mailing Center Apr 28, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Charles Helms RENTER : Kept Private
Property Name : Bristol Court Apartments      
Address : 1051 Bristol Court Drive Address : Kept Private
City, State - Zip : Mount Morris, Michigan - 48458. City, State - Zip : Mount Morris, Michigan - 48458.
Phone : Kept Private Phone : Kept Private

COMPLAINT : My apartment manager is trying to charge me for bed bug extermination.
Fair Resolution according to renter :
  1. The complex should pay for the extermination charges. 2. Reimberse for RPA fees, 3. Reimburse cleaning materials

RENTAL DETAILS
Address               :   1608 BRISTOL COURT DR
City, State - Zip   :   MOUNT MORRIS, MI - 48458 2184.

COMPLAINT DETAILS (from renter)

In late February 2013 I contacted our Apartment complex manager Charles Helms and informed him that our unit was experiencing a bed bug infestation. Which, in the 3 years we have lived in this unit we have never had. During the week of March 4th 2013 Mr. Helms sent out a company who treated the unit. A couple weeks later the company returned and did a follow-up treatment. On April 27th I received a letter from Mr. Helms stating that I owed a chargeback of $595.40 for these treatments, which he states are due with me rent on May 5th 2013. There is something morally wrong here. First of all these bugs came from somewhere else in this building. As I stated before we have been here for about 3 years with no problems. Second we were not informed of any charges to us to clean up an infestation in this unit. Third, to attempt to coerce my wife and I with the implied threat of eviction as tenants is unethical at best and criminal at worst. We have had to deal with the hardship of replacing furniture and clothing, Missed work and school to make these extermination dates; and the mental stress of having these dirty bugs in our unit. This complex is constantly moving people in and out. The bugs could have come from anywhere. To try and force us to pay for what they are responsible for (maintaining an inhabitable unit) is simply wrong.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (14)
Agent Date Response
SYSTEM Oct 26, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Oct 25, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM May 5, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: May 04, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM May 5, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Apr 27, 2013 New file uploaded by Tenant.
SYSTEM Apr 27, 2013 New file uploaded by Tenant.
SYSTEM Apr 28, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: May 04, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1896 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Apr 28, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1896.
SYSTEM Apr 28, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Apr 28, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Apr 28, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Renter
SYSTEM Apr 28, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Apr 28, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Apr 27, 2013 Complaint 23-1896 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.