Landlord Complaint Record: #23-1552

Warwick West Apartments    |    Trish Williams    |    Oklahoma City    ,    Oklahoma 73112    Landlord Complaint 23-1552


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CASE CLOSED RESOLVED Oct 25, 2013


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-1552 Filing Date : Mar 26, 2013
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Mar 27, 2013 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Trish Williams RENTER : Kept Private
Property Name : Warwick West Apartments      
Address : 3100 N.W. Expressway Address : Kept Private
City, State - Zip : Oklahoma City, Oklahoma - 73112. City, State - Zip : Oklahoma City, Oklahoma - 73112.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Pest Control-Bed Bugs
Fair Resolution according to renter :
  1. Warwick West cover the cost of the bed bug treatment for my apartment
  2. Reimburse RPA filing Fees

RENTAL DETAILS
Address               :   3122 N WEST EXPY APT 193
City, State - Zip   :   OKLAHOMA CITY, OK - 73112 4021.

COMPLAINT DETAILS (from renter)

Last week, I noticed that there were small bugs on my couch, after looking them up, I was able to consistently identify them as bed bugs. I have since thrown out my couches, but was told today by the manager Trish Williams that pest control has stated the bugs are in my mattress upstairs. I have talked with management about this issue, and note that I have not brought any new equipment or furniture into the apartment in the last few months. The manager stated that this was a tenant issue. I do not agree, I believe these bugs came from another unit. I have asked them to cover the treatment, which they are saying is $275. They believe I should cover this charge.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Apr 4, 2013 98.162.243.163 The resolution I initially filed is the resolution I intend to accept once offered. Ms. Williams response only further adds insult to injury in terms of it's content. I have attempted to be civil and discuss this openly with management, but my statements seem to have been taken out of context. We have lived at Warwick West since around 07/2011, in another unit, and decided to upgrade our unit in 04/2012. In my discussion with Ms. Williams, I explained that I am a former resident assistant for my school, and thus have had some experience with bed bug issues in an apartment type setting, which all occurred prior to 07/2011, as I graduated in 05/2011 and am no longer in school. I understand how easily bed bugs can travel from one apartment to the next if not treated quickly and contained. In her statement, she responds as if this issue has followed me when it simply has not, and didn't affect me at my former residence to begin with. I simply stated that I have had experience in over seeing this type of infestation, and will note that they travel between apartments rather easily, and to this day, I do not believe that my wife, nor myself are the reason that this problem started. We threw away our couches after learning that we had bed bugs recently, when this incident first began shortly before I filed this claim. We should not be held financially responsible for a problem that we did not cause. As for your accusations that we have not followed the recommendations of your sheet, my wife informed me that she has completed all of the steps listed on the sheet provided to us to the best of her abilities and we, and notes that the mattress cover was listed as optional. We are both trying to limit our contact with the apartment as we do not want this issue to follow us to our temporary residence. We have not been able to stay in our apartment since this issue began and would like it resolved with all due haste, as no one enjoys paying rent for a service they are not receiving.
Renter Apr 4, 2013 98.162.243.163 Explain why you can't accept / Offer Alternative Resolution.
Landlord Apr 2, 2013 70.165.16.96 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
SYSTEM Oct 26, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Oct 25, 2013 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.
SYSTEM Oct 25, 2013 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.
SYSTEM Apr 4, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: April 03, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Apr 4, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Mar 27, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: April 02, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-1552 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Mar 27, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-1552.
SYSTEM Mar 27, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Mar 27, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Mar 27, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Mar 27, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Mar 26, 2013 Complaint 23-1552 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.