Grandview Summit Apartment Luxury Homes    |    Barrie Props    |    Crestview Hills    ,    Kentucky 41017    Landlord Complaint 23-1387

Reported finding single bed bug on 3 different occasions: 11/26/12, 2/28/13 & 3/4/13. November incident-responded with inspection; February incident-never addressed until we requested a meeting after March incident. During meeting with Barrie Props on 3/5/13, we were told management would take care of treatment if we chose, but told by management that treatment was not necessary. After an inspection of the adjacent units, even though no infestations were found, we requested treatment on 3/11/13. Ms. Props informed us to that we would receive paperwork by the end of that day, but we have yet to see the documentation for preparation for treatment; requests for us to contact the Pest Control company directly were deflected. We are not at all comfortable in our home, filled with anxiety of a looming problem (knowing early detection and treatment is key), and we have experienced bites (after we were told treatment was not necessary). We are certainly not living in a "worry free" environment and therefore request immediate treatment. We are requesting a release for overall dissatisfaction. In addition to the pest issue, 1. Required utilities were not clearly conveyed (i.e. cable is not included; it is an additional fee which was not how it was initially conveyed, water is charged by the building and divided by unit-not individually metered), until we were sitting in the lobby, with a parked moving truck, and presented with the lease. We felt pressured to sign, having no other option. 2. Dissatisfaction with kitchen appliances: were told that the refrigerator just rattled and that the garbage disposal wasn't for anything except plate scraps by previous management. After inspection by Ms. Props, we did receive new burners for the stove top, which was an improvement, but after promise of a replacement refrigerator to be delivered today was not met (after staying home all day to assist with the switch), we are certainly unhappy. 3. Overall dissatisfaction with the property: we are non-smokers, but everything in the building reeks of smoke (sometimes coming through the drafty windows), we do not have animals, but those around us who do are not held accountable for cleaning after their pets; and we feel that their advertising as "luxury" is misleading, at best, if not false, as we have lived in far better apartments where the rent was far less expensive. We feel we have given our best effort to work with management, but have had little success.