Landlord Complaint Record: #23-0972

Parkside apartment    |    Lisa Turner    |    Union city    ,    California 94587    Landlord Complaint 23-0972


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CASE CLOSED FORCE REQUIRED Feb 12, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-0972 Filing Date : Jan 18, 2013
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 1 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Lisa Turner RENTER : Kept Private
Property Name : parkside apartment      
Address : 1501 decoto road Address : Kept Private
City, State - Zip : Union city, California - 94587. City, State - Zip : union city, California - 94587.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs Treatment expense and deposit problems
Fair Resolution according to renter :
  1. 1.Cancel the charges put on us for bed bugs treatment done, 2. Refund deposit amount, 3. Reimburse for RPA fees.

RENTAL DETAILS
Address               :   1501 DECOTO RD APT NO173
City, State - Zip   :   UNION CITY, 0 - 94587 3529.

COMPLAINT DETAILS (from renter)

We stayed at this place on 4 months lease, out of these four months bed bugs treatment was done twice in our apartment. Now we have been asked to pay the treatment charges after almost a month since we left the place. First treatment was done during 2nd month and second treatment was during 4th month, we should not be held responsible for bed bugs. I feel this is done just to avoid deposits refund. We started getting bed bug bites from the 1st week itself, however we waited for couple of weeks thinking of some allergic possibilities. Once we were sure about bed bug bites we approached leasing office manager, that time we were told that the treatment charges would not be on us. 2nd treatment was done when we were on notice period for lease termination, not sure why the treatment was done 2nd time as we were not facing any bed bugs issues. Even for 2nd time treatment we were not informed about any charges. After almost a month upon lease termination when we are expecting deposits refund, we have received a mail from parkside apartments to pay dues rather than deposits refund. This is not acceptable, we expect proposed resolution to be accepted. Ready to provide more details/info if needed.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
SYSTEM Feb 13, 2013 OFFICIAL COPY OF COMPLAINT: An official copy of the complaint has been requested by the tenant and mailed out by the nearest mailing center. The tenant should receive the copy of complaint within 3 days.
SYSTEM Feb 12, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Jan 31, 2013 Landlord Second response dead-line February 07, 2013 has been set for complaint 23-0972
SYSTEM Jan 31, 2013 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Jan 29, 2013 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: January 28, 2013 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Jan 29, 2013 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Jan 21, 2013 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: January 27, 2013 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0972 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Jan 21, 2013 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0972.
SYSTEM Jan 21, 2013 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Jan 21, 2013 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Jan 21, 2013 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Jan 21, 2013 Complaint Accepted by RPA and is pending further processing.
SYSTEM Jan 18, 2013 Complaint 23-0972 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.