Landlord Complaint Record: #23-0565

The Metz Apartments    |    Rick Jahn    |    Sioux City    ,    Iowa 51104    Landlord Complaint 23-0565


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CASE CLOSED FORCE REQUIRED Mar 26, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-0565 Filing Date : Nov 26, 2012
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments

LANDLORD / MGR : Rick Jahn RENTER : Kept Private
Property Name : The Metz Apartments      
Address : 2001 Summit St Address : Kept Private
City, State - Zip : Sioux City, Iowa - 51104. City, State - Zip : Sioux City, Iowa - 51105.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bedbug infestation
Fair Resolution according to renter :
  1. Any treatment necessary

RENTAL DETAILS
Address               :   2005 Summit St. Apt 207
City, State - Zip   :   Sioux City, Iowa - 51105.

COMPLAINT DETAILS (from renter)

About 3 weeks after moving in to my apartment (August 15), I began to get small bites on my body, but they were few and far between so I assumed they were spiders. Over time the bites began to get more frequent and numerous, so I went to my physician, Dr Austriem, she said they were either spider or bedbugs. So I began to search around and spray thinks down with rubbing alcohol and it seemed to help, but on the night of Tuesday the 20th of November, I woke in the night and found a small, brown, spade shaped insect crawling on me. I knew it was a bedbug. I managed to capture one in a small glass jar, just in case I needed it as evidence, on Wednesday 21st, I called my apartment manager Rick Jahn and informed him of the situation. He told me that he would take care of it, and a notice was placed on my door. I packed up all my clothes into bags and cleared him space to do whatever he needed to do in order to rid myself of these parasites. The spraying was done on Friday the 24th at 10am. I left my apartment empty for two days, and I have now come back, and the bites have returned. I do not believe I should have to pay for any of this treatment, as I have never in my life had an issue with bedbugs before moved here, and I have reason to believe that they were here before arrived and I was not informed of this.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (13)
Agent Date Response
SYSTEM Mar 26, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Dec 7, 2012 Landlord Second response dead-line December 14, 2012 has been set for complaint 23-0565
SYSTEM Dec 7, 2012 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Dec 5, 2012 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: December 04, 2012 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Dec 5, 2012 PAST DUE RESPONSE: The Landlord or Manger has FAILED to respond by the deadline set within the complaint notice.
SYSTEM Nov 27, 2012 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.
SYSTEM Nov 27, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: December 03, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0565 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Nov 27, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0565.
SYSTEM Nov 27, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Nov 27, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Nov 27, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Nov 27, 2012 Complaint Accepted by RPA and is pending further processing.
SYSTEM Nov 26, 2012 Complaint 23-0565 has been filed and is in queue for further processing. Pending further updates and confirmation of mailing.