Villa Piana Apartments    |    Richdale Apartments    |    Omaha    ,    Nebraska 68114    Landlord Complaint 23-0380

Upon moving out, it took Richdale over a month to send me the original refund. Upon examination, I was being charged for regular carpet traffic stains, 6 damage photos, and other misc move out fees not disclosed correctly to me and the incorrect refund amount. I declined the refund and sent a certified letter to this affect. I disputed items like "reasonable amount of nail holes" and "normal carpet traffic stains" in the contract. I called 2 times without response. I sent another certified letter after 60 days from my move out. No response. I called the corporate office again and finally received a call back from Tammy Preslar. My "newest refund" was different than the first. I was now being charged for my original "cancel clause" which I paid in September of last year in the amount of $200. Tammy told me the $200 I paid went to other fees I owed and that the amount was "caught this time around". I also asked about the carpet stains and damage photos. I was told these ware accurate. period. I told Tammy Preslar I would find the checks through my bank and send them to show I paid for the key fobs she "doesn't show on the account". These key fobs amounted to $90 total. The damage photos: $7.50. The Cancel Clause: $200 (not on the original refund). I have all letters and responses to and from Richdale.