Landlord Complaint Record: #23-0376

Eagle RANCH    |    W. Bradley Thomas, Esq.    |    Albuquerque    ,    New Mexico 87114    Landlord Complaint 23-0376


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CASE CLOSED MEDIATION REFUSED Mar 26, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or response to this complaint. Landlord refused to cooperate.
 



Case Number : 23-0376 Filing Date : Oct 14, 2012
Investigating Agent : Kept Private Case Disposition : Mediation Refused
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Oct 22, 2012
no response from Brad
upload Kept Private Renter Oct 15, 2012
These are most correspondence emails with Eagle Ranch
upload Kept Private Renter Oct 15, 2012
bedroom
upload Kept Private Renter Oct 15, 2012
bathroom
upload Kept Private Renter Oct 15, 2012
bathroom
upload Kept Private Renter Oct 15, 2012
kitchen
upload Kept Private Renter Oct 15, 2012
kitchen
upload Kept Private Renter Oct 15, 2012
kitchen
upload Kept Private Renter Oct 15, 2012
living room
upload Kept Private RPA Mailing Center Oct 15, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Oct 25, 2012 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : W. Bradley Thomas, Esq. RENTER : Kept Private
Property Name : Eagle RANCH      
Address : 9270 Eagle Ranch Rd Address : Kept Private
City, State - Zip : Albuquerque, New Mexico - 87114. City, State - Zip : Albuquerque, New Mexico - 87120.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Breach of agreement/ Cleaning fees dispute
Fair Resolution according to renter :
  1. I would like to have all cleaning fees reversed, I want this fee reimbursed, and Rent from July-September Reimburse
  2. I want the transfer fees reversed too. A total of $2872

RENTAL DETAILS
Address               :   9270 Eagle Ranch Rd Apt 1523
City, State - Zip   :   Albuquerque, New Mexico - 87114.

COMPLAINT DETAILS (from renter)

There is a lot wrong with Eagle Ranch and this is why I have moved. To start this all out we got robbed in January of 2011 at Eagle Ranch by our neighbor who had already had a felony charge and according to lease we are not supposed to have felony charges on our record to be able to rent at Eagle Ranch Apartments, he moved in the weekend after we had moved in. I sent numerous emails to try to resolve all problems we have had with maintenance issues and have only had a few of the complaints addressed. I asked for various items to be fixed and never had one fixed correctly the first time, as it was the refrigerator was still leaking upon move out. I have sent many emails asking for an answer and have given Eagle Ranch ample amount of time to fix there errors and never did, so I decided to move out and located to another NALS property hence the transfer fee. The refrigerator leaked from the freezer causing the kitchen to have standing water and would probably make a mess as it did while we still lived there. Maintenance came in to supposedly replace filters for the air conditioner but instead we have a video of them reading a subpoena that was laying on our couch. The front office said he was reading what he thought was a work order. and nothing got done.. Upon moving out they sent a cleaning fee list and I have pictures to prove I did clean and did not steal anything. So I want this to be dismissed and possibly reimbursement for what we had to deal with living at Eagle Ranch. Oh one last thing for three months we had to deal with a sewer smell that they thought we were crazy, because until they smelled it they told us it wasn't there. After 3 months they finally smelled the horrid smell and proceeded to snake our drains not solving the problem until we told them maybe they need to snake all the drains in the building clean to get rid of the smell, it worked. Since moving we are very happy with the staff at Sombra Del OSo Apartments which are owned by the same management company but the staff actually does the job right and cares how the tents living conditions are, we are very happy now.

LANDLORD / TENANT RESPONSES (2)
From Date IP Address Response
Renter Oct 22, 2012 174.56.16.188 There is no resolution to our complaint. I will sign any documents to continue this case. I want some kind of resolution for our case. What kind of form do you want BRAD? We will sign it so you can discuss with RPA the resolution to this case. Thank you
Renter Oct 22, 2012 174.56.16.188 Explain why you can't accept / Offer Alternative Resolution.
Landlord Oct 23, 2012 72.215.169.166 Explain why you can't accept / Offer Alternative Resolution.

INVESTIGATING AGENT - REMARKS (23)
Agent Date Response
SYSTEM Mar 26, 2013 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.
SYSTEM Mar 26, 2013 REFUSED RESOLUTION: The Landlord or Manager has REFUSED to resolve this complaint. The RPA has made beyond reasonable efforts to work with the Landlord / Manger to find a resolution to the complaint. Management has refused all reasonable measures to resolve this complaint. Due to the unwillingness from management , the RPA has no choice but to close this case with a negative disposition. Case Closed.
SYSTEM Oct 25, 2012 Landlord Second response dead-line November 01, 2012 has been set for complaint 23-0376
SYSTEM Oct 25, 2012 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Oct 23, 2012 LANDLORD RESPONSE PAST DUE: The Landlord has failed to respond to the complaint by: October 22, 2012 .The Landlord will be provided a grace period of 3 additional days to respond. CASE IS PENDING LANDLORD RESPONSE.
SYSTEM Oct 22, 2012 New file uploaded by Tenant.
SYSTEM Oct 15, 2012 New file uploaded by Tenant.
SYSTEM Oct 15, 2012 New image uploaded by Tenant.
SYSTEM Oct 15, 2012 New image uploaded by Tenant.
SYSTEM Oct 15, 2012 New image uploaded by Tenant.
SYSTEM Oct 15, 2012 New image uploaded by Tenant.
SYSTEM Oct 15, 2012 New image uploaded by Tenant.
SYSTEM Oct 15, 2012 New image uploaded by Tenant.
SYSTEM Oct 15, 2012 New image uploaded by Tenant.
SYSTEM Oct 15, 2012 CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail:
A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing.
SYSTEM Oct 15, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 21, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0376 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Oct 15, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0376.
SYSTEM Oct 15, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Oct 15, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Oct 15, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Oct 15, 2012 Complaint Accepted by System
SYSTEM Oct 14, 2012 Complaint 23-0376 has been filed.