Landlord Complaint Record: #23-0359

Timberline Apartments    |    Timberline Apartments    |    Morgantown    ,    West Virginia 26502    Landlord Complaint 23-0359


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CASE CLOSED FORCE REQUIRED Mar 26, 2013


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 23-0359 Filing Date : Oct 10, 2012
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter Oct 23, 2012
This is in Kelley's room. The baseboards in the corner where her bed was all look like this. There is also a bed bug in this picture.
upload Kept Private Renter Oct 23, 2012
This is in Kelley's room. The baseboards in the corner where her bed was all look like this. There is also a bed bug in this picture.
upload Kept Private Renter Oct 23, 2012
This is in Kelley's room. The baseboards in the corner where her bed was all look like this. There is also a bed bug in this picture.
upload Kept Private Renter Oct 18, 2012
Here is picture of one of the bed bugs that was crawling on the wall. The poor quality is because I took this with my cell phone.
upload Kept Private RPA Mailing Center Oct 12, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.

LANDLORD / MGR : Timberline Apartments RENTER : Kept Private
Property Name : Timberline Apartments      
Address : 3557 Collins Ferry Road Address : Kept Private
City, State - Zip : Morgantown, West Virginia - 26502. City, State - Zip : Morgantown, West Virginia - 26505.
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bug Infestation
Fair Resolution according to renter :
  1. Bed bug problem taken care of for good by a company specializing in bed bug termination.
  2. Lease termination.

RENTAL DETAILS
Address               :   1008 Timberline Apts., Apt. J8
City, State - Zip   :   Morgantown, West Virginia - 26505.

COMPLAINT DETAILS (from renter)

Upon moving into our apartment in June, my roommate noticed several bites on her arms and legs. We switched detergents to see if that was perhaps the problem. At the time, I had not moved anything into the apartment and was staying at my aunt's house just outside of town. One day, she was napping after work and woke up to find a bed bug on her. Upon further inspection, she found several bed bugs in her room and on her mattress. The bed had been in her childhood home for several years, and her parents have since inspected the house to see if the bugs came from there. They did not. We brought the problem to the attention of the leasing office and their general pest management company sprayed two separate times for the bugs. My roommate has since thrown away her bed and luggage and removed all clothing from the apartment as she is spending a few months out of state. I threw away all of my bedding and purchased all new sheets, pillows, and blankets. I also put all of my clothing through a high heat dryer because research I had done told me this should kill any bugs that were on them. I noticed that I had been waking up with bites last week and found bugs on my new mattress (purchased in July) and my new bedding (purchased in late August). I threw the bedding away again and have been staying with friends. I contacted the office again and they said they would call their pest company. I called again today (because I hadn't heard anything in a week) and was told I would either have to wait for their pest company to be free or contact an exterminator on my own and pay for it "because we must have brought the bugs in on (my roommate's) mattress." When we called an exterminator to get a quote when we first noticed the bugs, we were told it would cost $800. With the costs we have already incurred to replace our furniture and bedding, and the inconveniece of not being able to stay at our own apartment without waking up with bites and bumps, we would like this problem resolved for good.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (12)
Agent Date Response
SYSTEM Mar 26, 2013 FORCE REQUIRED! After repeated attempts to resolve this complaint; management has FAILED to comply and requires force. The RPA has taken all reasonable efforts to contact the Landlord / Manager. They have REFUSED all request and will require FORCE. This case is closed with a negative disposition.
SYSTEM Oct 23, 2012 New image uploaded by Tenant.
SYSTEM Oct 23, 2012 New image uploaded by Tenant.
SYSTEM Oct 23, 2012 New image uploaded by Tenant.
SYSTEM Oct 18, 2012 New image uploaded by Tenant.
SYSTEM Oct 12, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: October 18, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0359 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Oct 12, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0359.
SYSTEM Oct 12, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Oct 12, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Oct 12, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Oct 12, 2012 Complaint Accepted by System
SYSTEM Oct 10, 2012 Complaint 23-0359 has been filed.