Landlord Complaint Record: #23-0223

Candlestick lane Apartments    |    Scott    |    Midvale    ,    Utah 84047    Landlord Complaint 23-0223


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CASE CLOSED RESOLVED Mar 4, 2013


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 23-0223 Filing Date : Sep 7, 2012
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center Sep 13, 2012 The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center Sep 19, 2012 The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.

LANDLORD / MGR : Scott RENTER : Kept Private
Property Name : Candlestick lane Apartments      
Address : 80 east 7800 south Address : Kept Private
City, State - Zip : Midvale, Utah - 84047. City, State - Zip : midvale, Utah - 84047.
Phone : Kept Private Phone : Kept Private

COMPLAINT : bed bug and roach problem
Fair Resolution according to renter :
  1. have a good pest control company spray and get rid of the bugs a.s.a.p. and have the apartment pay for it or reimbu

RENTAL DETAILS
Address               :   7825s candlestick lane #101 midvale, utah 84047
City, State - Zip   :   midvale, Utah - 84047.

COMPLAINT DETAILS (from renter)

I have had the bed bug problem for a couple of months now and I don't believe I'm being sprayed they say they send them to my apartment when I'm not there on the few times i could i waited for them and on one came and sprayed then when i call to the office I get the same answer every time "we gave them keys to your apartment " I'm feed up I went in the the office to tell them i need to get sprayed yesterday 9/6/2012. at which point on e of the ladies in the office to my they had to spray for roaches in other apartments in my building and the whole building was getting sprayed then when i came home I saw roaches in on my counter so this morning i went the office and talked to scott he said he'll have the some body come and put powder down Tuesday and said I had them the whole time that when they sprayed they just came out when i asked for other options 1: have a pest control company of my choice come spray and be reimbursed or have it taken off the rent 2: move to another apartment . to which he said i would have to pay and if i moved I would have the same problem

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response
Landlord Sep 21, 2012 67.161.242.78 Accept Tenant's Resolution.

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
SYSTEM Mar 4, 2013 CASE RESOLVED: This complaint has is now closed with a disposition of RESOLVED.
SYSTEM Sep 19, 2012 Landlord Second response dead-line September 26, 2012 has been set for complaint 23-0223
SYSTEM Sep 19, 2012 2nd MAILING CONFIRMATION: The landlord has failed to respond to the first written notice and deadline. This is the 2nd and Final Notice being mailed to the landlord. The 2nd Notice is in transit and expected to arrive within 3 days. (2nd Notice and Final Notice)
SYSTEM Sep 9, 2012 PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: September 15, 2012 This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0223 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
SYSTEM Sep 9, 2012 MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0223.
SYSTEM Sep 9, 2012 COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord
SYSTEM Sep 9, 2012 AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent.
SYSTEM Sep 9, 2012 EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant.
SYSTEM Sep 9, 2012 Complaint Accepted by System
SYSTEM Sep 7, 2012 Complaint 23-0223 has been filed.