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CASE CLOSED |
UNRESOLVED |
Mar 4, 2013 |
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RENTAL DETAILS |
Address : 524 PHEASANT RIDGE DR APT D
City, State - Zip : CHUBBUCK, ID - 83202 1712. |
COMPLAINT DETAILS (from renter) |
Was charged $450 for a crack in the shower surround "cultured marble" that was not even noticed until final move out inspection, this damage was not caused by myself or my 9 year old son, other areas in different units made of the same material have also cracked "counter tops" I was told by Kevin of Five star that this was caused by faulty materials, I asked "so why couldn't the same thing be happening with the shower surround?" I was told that because this is the first case of this happening with the shower it was my fault and happened on my watch so I am financially responsible. I asked for a copy of the pictures that were taken of the damage and was denied being told it was company property and they would not share them with me. The shower surround was so old Five Star that they could not find a match in material or color and they were going to to have to replace the whole shower. I believe this is a normal wear area and the materials were old and of low quality to begin with, causing the crack over time and with the presence of water and daily use of years of renters.
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INVESTIGATING AGENT - REMARKS (11) |
Agent |
Date |
Response |
SYSTEM |
Mar 4, 2013 |
The case has received a disposition of: 'Unresolved' Neither party was able to reach an agreement or resolution. |
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SYSTEM |
Aug 9, 2012 |
CERTIFIED MAILING: This case is being sent via Click2Mail Certified Mail: A duplicate Mailing is also being sent via Click2Mail First Class Mail in case the landlord refuses to sign for Certified Mailing. |
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SYSTEM |
Aug 9, 2012 |
PENDING LANDLORD RESPONSE: The landlord or manager have been provided with the following response deadline: August 15, 2012
This deadline provides a reasonable time frame of 3 days for delivery of written notice and 3 days to respond to case # 23-0076 as outlined in the mailed notice. THIS CASE IS PENDING RESPONSE FROM LANDLORD OR MANAGER.
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SYSTEM |
Aug 9, 2012 |
MAIL CONFIRMATION: The complaint notice has been processed and is currently in route for 23-0076. |
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SYSTEM |
Aug 9, 2012 |
COMPLAINT NOTICE PRINTED: The complaint notice has been successfully transferred to the nearest mailing center and is pending mailing confirmation. For Landlord |
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SYSTEM |
Aug 9, 2012 |
AUTOMATIC EMAIL TO LANDLORD: The system has automatically emailed the landlord a digital complaint notice. Initial Email to Landlord has been sent. |
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SYSTEM |
Aug 9, 2012 |
EMAIL TO TENANT: The system has sent an email to the tenant. The email included a copy of the complaint as filed by the tenant. |
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SYSTEM |
Aug 9, 2012 |
Complaint Accepted by System |
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SYSTEM |
Aug 8, 2012 |
New file uploaded by Tenant. |
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SYSTEM |
Aug 8, 2012 |
Complaint 23-0076 has been filed. |
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