Landlord Complaint Record: #20-2178

Iron hilll apartments    |    Newark    ,    Delaware 19702    Landlord Complaint 20-2178


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CASE CLOSED RESOLVED Jan 27, 2012


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-2178 Filing Date : Oct 31, 2011
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Iron hilll apartments RENTER : Kept Private
Property Name :      
Address : 2 Burleigh Ct, Address : Kept Private
City, State - Zip : Newark, Delaware - 19702. City, State - Zip : newark, Delaware - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : ceiling in 3rd floor apratment if caving 4 inches in 11 months no results
Fair Resolution according to renter :
  1. free rent and resolve the roof before it falls on me

RENTAL DETAILS
Address               :   5 tahoe court apt b5,newark de 19702
City, State - Zip   :   newark, Delaware - 19702.

COMPLAINT DETAILS (from renter)

the roof is caving i live on the 3rd floor i have started picking up the ceiing plaster i told lorraine about this and teniesha 11 months now they have come out to the home 2 or 3 times and said nothing they could do or your ok the roof is settling is what was said today i have pictures the maintenance man tim said this has to be fixed its a safty hazard he is moving on but i know where his new employment is going to be and he will be useful to confirm my complaint. i have pictures on my cell phone

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (7)
Agent Date Response
Agent Jan 27, 2012 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Nov 25, 2011 CASE UPDATE REQUESTED: The agent is requesting that the landlord or tenant update the case as to the status of the complaint. Agent will provide one full week for updates.
Agent Nov 12, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1423 9088 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Nov 12, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: November 18, 2011 by 7pm
Agent Nov 12, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Nov 12, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Nov 12, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...