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CASE CLOSED |
RESOLVED |
Aug 6, 2011 |
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RENTAL DETAILS |
Address : 1106 RIVER RD
City, State - Zip : WILMINGTON, DE - 19809 2433. |
COMPLAINT DETAILS (from renter) |
I have dated pictures of the thermostat reaching 91+ degrees, and reciepts from us having to leave the apartment because of the heat. I asked to speak with the supervisor/owner of the complex and was refused. Instead, I was put in contact with the head of maintenance who harassed me and told me that I should have just accepted the $300 off becaus the supervisor is not going to offer us anything. I have two young children who also suffered in the heat (at the times we were home) until my husband went out and purchased a window a.c unit, on which they did offer reimbursment. I also have phone call records of the times I have called to complain about the lack of air.
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INVESTIGATING AGENT - REMARKS (9) |
Agent |
Date |
Response |
Agent |
Aug 6, 2011 |
NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed. |
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Agent |
Jul 23, 2011 |
TENANTS RIGHT TO RESPOND: The tenant has right to respond to the response made by the landlord. Agent will review the response to determine if further mediation is applicable to this case. Agent will allow one week for the tenant to respond. Pending tenants response... |
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Agent |
Jul 10, 2011 |
LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: July 18, 2011 by 7pm |
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Agent |
Jul 10, 2011 |
EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response. |
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Agent |
Jul 10, 2011 |
MAILING PREPARED: Agent has prepared case for mailing. |
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Agent |
Jul 10, 2011 |
COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing... |
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Agent |
Jul 10, 2011 |
CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork. |
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Agent |
Jul 10, 2011 |
CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details. |
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Agent |
Jul 10, 2011 |
CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance. |
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