Landlord Complaint Record: #20-1706

Robert, Danita McLaughlin    |    Wasilla    ,    Alaska 99654    Landlord Complaint 20-1706


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CASE CLOSED FORCE REQUIRED Oct 17, 2011


WARNING! This property/ landlord refused to mediate a fair resolution or respond to this
complaint. Landlord refused to cooperate.
 



Case Number : 20-1706 Filing Date : Jul 7, 2011
Investigating Agent : Kept Private Case Disposition : Force Required
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Robert, Danita McLaughlin RENTER : Kept Private
Property Name :      
Address : paid rent onsite-same address as rental Address : Kept Private
City, State - Zip : Wasilla, Alaska - 99654. City, State - Zip : Wasilla, Alaska - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Deposit refund
Fair Resolution according to renter :
  1. Return rest of deposit

RENTAL DETAILS
Address               :   3431 N. Sund Ct. Apt. #3
City, State - Zip   :   Wasilla, Alaska - 99654.

COMPLAINT DETAILS (from renter)

We recently moved out of this apt. We cleaned well, had the carpets professionally cleaned, and hadn't done damage other than normal wear and tear. We lived here for two years. The landlords kept nearly $500 of our deposit. According to the AK landlord/tenant act, they were in violation. Though we had the carpets cleaned by a reputable cleaner, they had them redone and charged us $150. They also changed out a doorknob that we had not changed or damaged because (they said and I have in writing) that they wanted the doors to all have matching locks. A lot will be my word against theirs, but I do have a letter from them showing what all they did, plus receipts. They charge us for missing sink drains even though we never had any in the apt. I had purchased a dishpan and mesh drains so food wouldn't go down. They charged us for wiping down the walls ($180) even though we had already done it, to replace a handle that we hardly used on a sliding glass door ($86), etc. We hardly used this door, because it just went out to a postage stamp sized porch with no steps to get off of it.

LANDLORD / TENANT RESPONSES (0)
From Date IP Address Response

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
Agent Oct 17, 2011 LANDLORD REFUSAL: Despite repeated attempts both written and verbal, the Landlord/ Manager has refused to respond to the complaint. Due to the landlords refusal to cooperate with RPA Mediation, the RPA has no choice but to close this case. The tenant will need to seek other legal options such as court.
Agent Jul 23, 2011 FOLLOW-UP CALL: Agent has contacted the landlord to request an immediate response. Agent has informed management that a written notice was already mailed and has past the alloted response time-frame. Agent has requested an immediate response, within the next 3 business days. Pending Response...
Agent Jul 23, 2011 PAST DUE RESPONSE: Landlord has been provided with a reasonable time-frame to respond but has not. Agent will follow-up with management to request an immediate response.
Agent Jul 10, 2011 CERTIFIED MAILING: This case is being sent via USPS Certified Mail: 7010 0780 0000 1423 9323 A duplicate Mailing is also being sent via USPS First Class Mail in case the landlord refuses to sign for Certified Mailing.
Agent Jul 10, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: July 18, 2011 by 7pm
Agent Jul 10, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Jul 10, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Jul 10, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Jul 10, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Jul 10, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Jul 10, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.