Landlord Complaint Record: #20-1587

Heritate Realty    |    Jerry Osler    |    Wilmington    ,    Vermont 05363    Landlord Complaint 20-1587


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CASE CLOSED MET MINIMUM REQUIREMENT Jul 10, 2011


REQUIREMENT MET: After mediation it has been determined that the landlord met the minimum requirement for this complaint.
 



Case Number : 20-1587 Filing Date : May 31, 2011
Investigating Agent : Kept Private Case Disposition : Met Minimum Requirement
Complaint Level : Code 3 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Agent Jun 16, 2011
This is a copy of the landlord's faxed response. Landlord has stated that they have credited the tenant $150 which they feel is more than fair.
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Jerry Osler RENTER : Kept Private
Property Name : Heritate Realty      
Address : 14 North Main Street Address : Kept Private
City, State - Zip : Wilmington, Vermont - 05363. City, State - Zip : Easton, Connecticut - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Security not returned
Fair Resolution according to renter :
  1. Security deposit of $475 not returned

RENTAL DETAILS
Address               :   Route 9 Professional Builing 2nd Floor
City, State - Zip   :   Wilmington, Vermont - 05363.

COMPLAINT DETAILS (from renter)

Says shades were damaged-have not seen any photos or receipts and has not returned the deposit-even though he has said that the money would be deposited into my account on a number of occasions and has yet to do so.

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter Jun 14, 2011 67.86.149.88 150 was deposited into my account-with no explanation or copy of receipts for any alleged damage. Let me assure you there was nothing in this apartment worth 325 which is what he still owes me.

INVESTIGATING AGENT - REMARKS (9)
Agent Date Response
Agent Jul 10, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent Jun 16, 2011 TENANTS RIGHT TO RESPOND: The tenant has right to respond to the response made by the landlord. Agent will review the response to determine if further mediation is applicable to this case. Agent will allow one week for the tenant to respond. Pending tenants response...
Agent Jun 2, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: June 10, 2011 by 7pm
Agent Jun 2, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Jun 2, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Jun 2, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Jun 2, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Jun 2, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Jun 2, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.