Landlord Complaint Record: #20-1422

Palm Gardens    |    Tammie    |    Tucson    ,    Alaska 85719    Landlord Complaint 20-1422


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CASE CLOSED UNRESOLVED Jun 2, 2011


UNRESOLVED COMPLAINT: Despite mediation efforts; neither party could reach an agreement that was accepted by the other party.
 



Case Number : 20-1422 Filing Date : Apr 11, 2011
Investigating Agent : Kept Private Case Disposition : Unresolved
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private Renter May 10, 2011
This parisite bite me around 3:30 am, a saw it crawing on my arm. Its it is now currently 8:50 local time and I can not sleep. I feel them crawling all over me!
upload Kept Private Agent Apr 29, 2011
The following is a scanned copy of the receipt provided by the landlord.
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Tammie RENTER : Kept Private
Property Name : Palm Gardens      
Address : 2302 E. Ft. lowell Address : Kept Private
City, State - Zip : Tucson, Alaska - 85719. City, State - Zip : Tucson, Arizona - .
Phone : Kept Private Phone : Kept Private

COMPLAINT : Bed Bugs!
Fair Resolution according to renter :
  1. To get rid of the bed bugs, without cost to me.

RENTAL DETAILS
Address               :   2302 E. Ft. Lowell #2206
City, State - Zip   :   Tucson, Arizona - 85719.

COMPLAINT DETAILS (from renter)

My roommate and I stared getting bit, we didn't know what the issue was. I have a friend that works for a pest pontrol company that suggested that we might have bed bugs. She came to the apartmanet and did an inspection for us and she said we did. I at the very monent acompanied by my friend went down to the office and asked if pest control was covered in my contract. She stated it was. I continued to tell her about my current issue. She called Northwest Extermanating right a away. They set an apointment for an official inspection to make sure there was infact bed bugs. They came out said we did informed us about the issue at hand and said they were going to takl to the office about setting up a time to do the heat treatment. A week later someone completly different from a different company came out and said that we were not ready for treatment (even tho we were had preapred for the heat treatment according to specification) because they were going to do the cheamical treatment. We did what we were told and got ready. They came out and did the theatment and did not re-enter the apartment for 24 hours just to be sure. When we returned my roommate woke up in the middle of the might to find a minimum of 3 bed bugs on her person. She freaked out, and left to her parents. We told the complex about the inficency of the tretment that they choose. and we have not yet resived a response. Neither myself or my roommate feel safe being in our apartment. She has not been here in avoer a week, I in the other hand have no were else to go. We need this issue resolved. The only contact the apartment had made was to leave us a note stateing that we owed 250.. dollars for the bed bug treatment that we requested. Please help us!

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter May 10, 2011 70.164.248.9 I know I was giving one week to respond, I apoligize that I did not do so in said time frame. Immedietly after view the Agent's response I was made aware of a change in management of the property. My goal is to get this resolved as stress free as possible so I the following Monday when they came to do the walk thru of the complex I made sure that the new managent was aware of my situation. The supervisor of the accusiton was very understanding and reasuring that this is was also a priority for them. Thay she would do resarch to see what was our best course of action. I later in the week went in for a progress report and the only thing the new property manager could tell me was what was handed to her on a piece of paper from the previous manager. At first I felt as if I was being blamed for this, and as if it was my fault and I was the one solely responsable. After I voiced how her approcheto the situation made me feel, she changed her deminer towards my request for information. She assured me that they had a vented interest and that they too wanted this resolve. I attemted phone communication without responce twice (during bussiness hours) I left a message asking to please returm my calls and I have yet to get a responce. I have pictures of the conditions in my apartment is currently in. All I want is for the problem to be resolved.

INVESTIGATING AGENT - REMARKS (11)
Agent Date Response
Agent Jun 2, 2011 NO FURTHER RESPONSES: The agent has provided more than reasonable time for additional responses or updates. This case is now closed.
Agent May 20, 2011 REQUEST FOR FAIR SETTLEMENT: It is clear that both parties feel that they are justified in their arguments. However, if we are to resolve this complaint through mediation, we will need to find a fair solution that both parties can agree on. The agent is asking that both parties reconsider their stances and offer a solution that will be fair to all involded. The agent will allow both the tenant and landlord one week to make an offer that would be acceptable. The agent will review the offers to determine if further mediation is applicable. It is the agents hope that both parties will reach an agreement through mediation. Pending one week response period...
Agent Apr 29, 2011 FINAL RESPONSE PERIOD: Agent is providing both parties with 1 week to create final statements. Agent will review statements to determine if further mediation is applicable.
Agent Apr 29, 2011 LANDLORD RESPONSE (Emailed to agent): The Complaint Notice was received on April 27, 2011 although the "respond by" date is April 25, 2011. In response, the tenant's unit was treated for bed bugs on March 29, 2011. A follow up inspection was completed on April 5 and 12, 2011 which reported the treatment was a success. Upon speaking to the tenant on April 27, 2011, Management contacted the pest control company for an additional visit to remedy the bed bug concern.
Agent Apr 17, 2011 LANDLORD RESPONSE DATE: Landlord is expected to respond no later than: April 25, 2011 by 7pm
Agent Apr 17, 2011 EXPECTED LANDLORD RESPONSE: Written notice is being mailed to the landlord and expected to arrive in 3 business days. Following delivery the landlord will have 3 business days to respond. Pending landlord response.
Agent Apr 17, 2011 MAILING PREPARED: Agent has prepared case for mailing.
Agent Apr 17, 2011 COMPLAINT NOTICE: Agent has prepared an official complaint notice and will be attaching the notice to a bonded copy of the case. Pending Mailing...
Agent Apr 17, 2011 CASE REVIEW: Agent has reviewed the case and is preparing complaint notice and paperwork.
Agent Apr 17, 2011 CASE ACCEPTED: Agent has accepted the case and is will be reviewing the case details.
Agent Apr 17, 2011 CASE ASSIGNED: An RPA Agent has been assigned to mediate this case. Pending case acceptance.