Landlord Complaint Record: #20-0377

Fercho Property Management    |    Manager- Donnie    |    Fargo    ,    North Dakota 58103    Landlord Complaint 20-0377


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CASE CLOSED RESOLVED Nov 30, -1


RESOLVED! This complaint has been resolved. Landlord acted professionally by providing a fair and prompt resolution.
 



Case Number : 20-0377 Filing Date : Sep 1, 2009
Investigating Agent : Kept Private Case Disposition : Resolved
Complaint Level : Code 5 Landlord Response : Case Closed

SUPPORTING DETAILS
Type Title / Link Posted By Date Uploaded Comments
upload Kept Private RPA Mailing Center The following attachment is a copy of the mailed complaint notice that was processed and sent out the Landlord/ Manager.
upload Kept Private RPA Mailing Center The attached file is a copy of the 2nd written notice that was printed and mailed to the landlord/ manager.
upload Kept Private RPA Mailing Center This is the 3rd and final notice that was sent to the landlord/ manager. This is the final attempt / notice to request an immediater resolution to the complaint. I has been processed for mailing.

LANDLORD / MGR : Manager- Donnie RENTER : Kept Private
Property Name : Fercho Property Management      
Address : 4333 15th Ave. SW Address : Kept Private
City, State - Zip : Fargo, North Dakota - 58103. City, State - Zip : Fargo, North Dakota - 58103.
Phone : Kept Private Phone : Kept Private

COMPLAINT :
Fair Resolution according to renter :
  1. Compensation for costs to properly cleaning the apartment; energy costs for running two industrial fans; and rent reduction for days not able to stay

RENTAL DETAILS
Address               :   1402 25th Ave. S., #103
City, State - Zip   :   Fargo, North Dakota - 58103.

COMPLAINT DETAILS (from renter)

I arrived home at 5:30pm on 8/28/09 to find sewage water in the kitchen sink, dishwasher, cabinets, floor, and carpet. I immediately called my resident manager, Donnie, who was not available. I called Fercho Management and left information on their voicemail. At 7:09pm Donnie called. I explained what was happening. A plumber came to fix the problem, later the water was extracted from carpet. I continued to reiterate to Donnie and that I felt that the entire carpet should be cleaned. On 8/29/09 at 11am, I went to my apartment to check out how things were going. When I walked in there was a strong odor. There were not any fans running to dry the carpet. Donnie said that the carpet had been cleaned the night before, which it wasn't. I called Fercho Management and left a voicemail. I went to the apartment at 8pm, and I contacted Donnie and explained that there was a strong odor. At 9pm, Serve Pro came and ripped up the carpet, sprayed sanitizer, stapled the carpet back down, and put two industrial fans. I was asked to leave the air conditioner on. I received a message from Fercho on 8/31/09. I went to my apartment on 8/31/09, and the fans had been removed. I called Fercho on 9/1/09 and spoke with Lavina. She said that the carpet would be in "either this week or next week". I requested a reduction in rent, as have not been able to stay in my home. Lavina said that "there was nothing wrong with my apartment" and would not receive a rent reduction.

LANDLORD / TENANT RESPONSES (1)
From Date IP Address Response
Renter Sep 17, 2009 72.24.105.235 I will submit the Xcel energy bill as requested by Fercho Property Management. I will consider this case resolved when I have received the $65.00 as promised in this agreement.
Landlord Sep 14, 2009 72.24.182.193 We have decided that we will reimburse Ms. Holte for the two (2) days of running the fans in her unit; however, Ms. Holte is responsible for providing the verification of energy costs (bill) by Xcel energy. We will also reimburse Ms. Holte $65.00 for the carpet cleaning; since Serv-Pro was in there on the day of the incident to extract water, clean, sanitize and dry the affected area.

INVESTIGATING AGENT - REMARKS (9)
Agent Date Response
Agent Oct 22, 2009 After mediation both parties are happy with the end results. Case Closed.
Agent Oct 22, 2009 TENANT ACCEPTED AGREEMENT: Tenant has accepted the terms set forth in the Mediation Agreement. This case in now closed.
Agent Sep 18, 2009 TENANT RESPONSE NOTED: Agent has confirmed that the tenant will provide a copy of the electric bill and will only consider this case resolved after receiving the payment from the landlord. Pending Confirmation from Landlord...
Agent Sep 16, 2009 TENANT NOTIFIED: Agent has left a voicemail concerning the resolution provided by the landlord. Agent has requested that the tenant provide a response. Pending Response/ Acceptance from tenant...
Agent Sep 8, 2009 MAILING PREPARED AND SENT: The written notice of mediation has been prepared and is being sent be USPS first class mail. Landlord is expected to respond within 3 business days of letter or no later than Tuesday 15. Pending Landlord Response...
Agent Sep 8, 2009 CASE REVIEW: Agent has reviewed the case and is preparing a written Mediation Notice that will be sent out via USPS First Class Mail.
Agent Sep 8, 2009 CASE ACCEPTANCE: Agent has accepted the case and will be reviewing it for mediation. Pending Review...
Agent Sep 8, 2009 CASE ASSIGNED: Case has been assigned to Agent Paxton and is pending acceptance.