Who do I even CALL?

It’s supposed to be a landlord’s thing to do. Have you tried talking to him again? Get some proof just to make sure. A photo perhaps. Or you can file a complaint through RPA. That would really call your landlord’s attention.

As soon as you learn that you have bedbugs, you need to advise your landlord of the problem. In writing, if you don’t get an immediate response by other means (send by certified mail, return receipt requested, and keep the receipt with a copy of your letter). You may inform your neighbors that you have a bedbug problem. If they don’t know that they have a problem of their own, they may need encouragement to address it immediately. They should be checking to see whether they also have bedbugs or taking steps to keep the bugs out of their apartments. You may need to organize your building so that you can work as a group to put more pressure on the landlord to take care of the problem. You have the right to a bedbug-free environment. The landlord must eradicate the infestation. If your landlord refuses to take the necessary steps, you can file a complaint with the city department of Housing Preservation and Development.