Disillusioned but Hopeful

By anonymous

I recently moved to a new expensive apartment complex to escape the noise from the creaky floors in my old apartment.  After I moved, I ended up having to move to another unit on the top floor, which has a strong humming noise about 50-60% of the time.  It appears the noise is not just coming from my unit and I suspect it has to do with the heating system. I’m wondering if this can be fixed in a reasonable amount of time and if it is likely the landlord is willing to pay the price to fix it.    

I originally moved to this community because a reasonable review I read online indicated the new apartments had “sturdy” walls and her time there was uneventful. So I decided the extra cost was worth it on top of the commute being easier to work. Well when I moved in I was surprised that I could hear everything in the apartment above me so this prompted me to read additional reviews. Several reviews indicated people moved because of noise issues and the buildings were cheaply built despite them being new.

I’m not overly sensitive to noise since I lived in a basement apartment for 10 years but it seems my old apartment in the basement was more insulated than this expensive new apartment.   Around the 3^rd week I decided to use the “30 day satisfaction guarantee” to request a transfer because it seemed the noise was getting worse despite my polite introduction to the neighbor and the warning letter sent by the leasing office. I was offered a unit on the top floor for an additional $200 and I was told I was responsible for my moving costs. I initially tried to negotiate, but the leasing rep indicated there was no flexibility and the cost was based on the demand for the apartments.  I asked if the manager would be willing to make a concession because of the noise issue. She indicated they were making a concession by waiving the $715 transfer fee.  I probably should have been more persistent but I’m on my own and I could not find another decent apartment that would be ready in a week. So I decided the peace of mind was worth it, although I’m on tight budget. Now the new unit I moved in has a strong humming noise.  I feel like such a fool and am wondering if I’m paying the price for being impatient.  I’m exhausted from having to move twice in a month and I am paying for an expensive apartment that has a noise issue that I was trying to escape.  Since I do not want to move a third time, I’m wondering if it is likely, that what seems like a major job, will be fixed. I appreciate any reasonable advice on this.

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