Repairs promised but not done

By jenneve

We moved into a rental house using a rental company. The previous tennants totally trashed the house. We got to see the house before it was cleaned. We discussed with the company the issues with the house. For example we told them about the broken garage door and a broken master bedroom window. The rental company promised the property would be cleaned up and repairs done before move in. We have now lived here almost 3 months. We have called to check status of repairs several times. I have written letters of complaint and emails to the rental company. They eventually did put in a new garage door but have continued to promise, "The window will be fixed this week." and they never show up to do it. First they had someone out to measure it. Then just a couple of weeks ago asked me to take pictures of the broken window and email them so they could show the landlord. The window rattles in the wind at night and we have all kinds of bugs getting into our master bedroom. My main concern is if this delays any further we will be facing winter cold coming into our room. We have paid every fee, deposit, and monthly rent perfectly on time. We are holding up our side of the lease. I guess my primary question would be do I file a complaint against the rental company or the landlord directly? How serious a complaint would a broken window be? It is not like it is mold or other health related problem. I am worried that if something major occurs that I will be facing months waiting for repairs! I couldn’t imagine if it was something like the water heater! 

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